Co-founder of Sundial; former vice president of product design at Facebook; author of The Making of a Manager; writes The Looking Glass.
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Their wordsBut feedback really in my mind ideally should be like a daily practice because the thing that matters for us in the long run as a team is how quickly are we getting better. So a team that just gets 1% better every week compared to a team that gets 1% better a month is even if they start off at a much lower baseline is going to outperform in a very short amount of time the team that doesn't get better.
Their wordsSay goodbye to cycles of mock and doc feedback, and say hello to code-first prototypes with constant iteration (on prompts, models, etc) to answer three key questions.
Julie ZhuoCo-founder of Sundial; former vice president of product…Design is not the way it looks, or beautiful colors and animations. It's not the brand or the logo. It is how the product works. Designing is the the process of exploring and arriving at a solution. I believe all builders are designers.↗The Looking Glass: What AI Won't Changelg.substack.com · 20 Apr 2023
Their wordsDesign is not the way it looks, or beautiful colors and animations. It's not the brand or the logo. It is how the product works. Designing is the the process of exploring and arriving at a solution. I believe all builders are designers.
Their wordsSometimes designers will go to great lengths to make a user interface novel, or minimal, or simple. This is the wrong goal. Novelty, minimalism or simplicity are good heuristics for obviousness, but do not mistake the means for the end.
Their wordsThe problem with a blank chat box on a blank page is that it violates the first rule of a high-quality user experience: it isn’t obvious what I can do.
Their wordsThe technology powering ChatGPT had already launched prior to November 30th, 2022. It was just wrapped in a different interface. Very few people paid attention. Why did ChatGPT explode in popularity? Because of its obvious chat interface, which everyone intuitively already knew how to use it.
Their wordsObviousness comes from conforming to people’s existing mental models. Don’t waste time reinventing common UI patterns or paradigms unless they are at least 2x better, or you have some critical brand reason to do so.
Their wordsSometimes designers will go to great lengths to make a user interface novel, or minimal, or simple. This is the wrong goal. Novelty, minimalism or simplicity are good heuristics for obviousness, but do not mistake the means for the end.
Julie ZhuoCo-founder of Sundial; former vice president of product…The more your target audience does not look like you, the more you should be skeptical of your design intuition. Despite having seen thousands of a/b test results for minor design details, I am still regularly surprised and humbled by my intuition being wrong.↗The Looking Glass: What AI Won't Changelg.substack.com · 20 Apr 2023
Their wordsThe more your target audience does not look like you, the more you should be skeptical of your design intuition. Despite having seen thousands of a/b test results for minor design details, I am still regularly surprised and humbled by my intuition being wrong.
Their wordsBut feedback really in my mind ideally should be like a daily practice because the thing that matters for us in the long run as a team is how quickly are we getting better. So a team that just gets 1% better every week compared to a team that gets 1% better a month is even if they start off at a much lower baseline is going to outperform in a very short amount of time the team that doesn't get better.
Their wordsBecause it's like okay we got these numbers and the numbers go up. It's like no, the fact that you still have to choose which things you look at is an art, not a science. And your interpretation of if the number went up 5%, is that good? Is that not good? Is also an interpretation and is an is an art, not a science.