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Conventions (Jakob's law)

People bring what they learned on every other product, so familiar patterns usually win over novel ones.

Our reading of the idea · 6 claims from 4 people, in their own words

Users spend most of their time on other sites, so they prefer yours to work the same way as the sites they already know.

  1. Jakob Nielsen Usability pioneer; co-founder of Nielsen Norman Group… Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know. End of Web Designnngroup.com · 22 Jul 2000All korrents from this piece
    Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know.

A feature that works the same everywhere needs no teaching: a first-time visitor can use it by transferring what they learned on other sites.

  1. Jakob Nielsen Usability pioneer; co-founder of Nielsen Norman Group… On the contrary, a first-time visitor to a site will be able to use expert features without having to learn the site because he or she can transfer learning from other sites. End of Web Designnngroup.com · 22 Jul 2000All korrents from this piece
    On the contrary, a first-time visitor to a site will be able to use expert features without having to learn the site because he or she can transfer learning from other sites.

Widely shared interface conventions amount to a form of mass education nobody enrolled in.

  1. Kenneth Reitz Programmer, photographer and musician Scale this across people using the same conventions, and interface design starts to look like a form of mass education with no enrollment process. The Interface Is the Curriculumkennethreitz.org · 4 Sept 2026All korrents from this piece
    Scale this across people using the same conventions, and interface design starts to look like a form of mass education with no enrollment process.

Given a complicated premise, the best thing a designer can do is stick to a conventional design and let the features surprise and delight.

  1. Sebastiaan de With Designer and co-founder of Lux, makers of Halide But given the already complicated premise of long exposure photography, the best possible thing we could do — and as a designer this is hard to admit — was to stick to a fairly conventional design and let the actual features surprise and delight. A Spectre Retrospective – Part 2: Designlux.camera · 11 Apr 2019
    But given the already complicated premise of long exposure photography, the best possible thing we could do — and as a designer this is hard to admit — was to stick to a fairly conventional design and let the actual features surprise and delight.

Obviousness comes from conforming to people's existing mental models: do not reinvent a common UI pattern unless the new one is at least twice as good.

  1. Julie Zhuo Co-founder of Sundial; former vice president of product… Obviousness comes from conforming to people’s existing mental models. Don’t waste time reinventing common UI patterns or paradigms unless they are at least 2x better, or you have some critical brand reason to do so. The Looking Glass: How to tell if work is beautifullg.substack.com · 16 Nov 2023
    Obviousness comes from conforming to people’s existing mental models. Don’t waste time reinventing common UI patterns or paradigms unless they are at least 2x better, or you have some critical brand reason to do so.

The most powerful rule for an exceptional interface is that it feels obvious to use; novelty, minimalism and simplicity are means to that, not the end.

  1. Julie Zhuo Co-founder of Sundial; former vice president of product… Sometimes designers will go to great lengths to make a user interface novel, or minimal, or simple. This is the wrong goal. Novelty, minimalism or simplicity are good heuristics for obviousness, but do not mistake the means for the end. Conversational Interfaces: the Good, the Ugly & the Billion-Dollar Opportunitylg.substack.com · 12 May 2025
    Sometimes designers will go to great lengths to make a user interface novel, or minimal, or simple. This is the wrong goal. Novelty, minimalism or simplicity are good heuristics for obviousness, but do not mistake the means for the end.

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