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A blank chat box is lazy: it violates the first rule of a good user experience, that it is obvious what you can do.

Drawn from what Julie Zhuo said

design How things should be made and judged: what makes a design good, who should do the designing, and what an interface is for.

chat interfaces The text box as the way into a model: whether chat is the future of software or a terrible interface, and what replaces it.

designunder our current: The chat box was the door, not the room: the interface is being argued over again What does the interface become when a model is on the other side?under our view: Chat is a terrible interface: a blank box has no affordances and leaves the work to the user

A private bookmark. Not a position, and never counted.

What Julie Zhuo actually said

Word for word, with the source under each one. They did not write this page.

  1. Julie Zhuo

    Co-founder of Sundial; former vice president of product…

    The problem with a blank chat box on a blank page is that it violates the first rule of a high-quality user experience: it isn’t obvious what I can do.

Added to korrents 12 May 2025 · How quotes work · Something wrong? Tell us

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