A blank chat box is lazy: it violates the first rule of a good user experience, that it is obvious what you can do.

Added to korrents 6 Sept 2026 · How quotes work · Something wrong? Tell us

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• In tension with

  ChatGPT exploded because of its obvious chat interface, not its technology, which had launched earlier in a different wrapper that few noticed.

  Zhuo holds both, and the pair is more interesting than either. ChatGPT broke through on the obviousness of its chat interface, and a blank chat box violates the first rule of a good user experience by hiding what you can do. The resolution she implies — that chat was obvious in 2022 precisely because nothing else was on offer — is not stated in either claim.

Shared subject first, then similar wording. They may agree or disagree.

• Chatbots are a terrible interface for large language models, because a text box has no affordances. AWAmelia Wattenbergerby 1 May 2023designchat interfaces
• Today's chat-based AI tools have deep-rooted usability problems and are not the interfaces we will be using in a few years; prompt engineering is a symptom, not a career. JNJakob Nielsen22 Jun 2023designchat interfaces
• A business, not its AI vendor, bears legal responsibility when an integrated AI tool causes harm to a customer. AKArvid Kahl20 Mar 2026chat interfaces
• A tool for browsing personal notes and data works better with a conversational interface than a traditional file browser. HRHarper Reed11 Mar 2026chat interfaces
• Adding advertising into AI chatbot products carries a high risk of backfiring with users. MSM.G. Siegler16 Sept 2026chat interfaces

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