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← "Too expensive" is never the real reason a customer cancels, because…
17 connected korrents · 14 moments on record from 12 Jul 2025 to 3 Sept 2026.
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Anthropic
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the cloud
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infrastructure Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Read this korrent: "Too expensive" is never the real reason a customer cancels, because they already decided the price was acceptable when they bought. "Too expensive" is never the real reason a customer cancels, because they already decided the price was acceptable when they bought. Last stated 7 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: A cancelling customer already survived an improbable gauntlet to buy, which makes churn an emotional emergency before it is ever a metric. — tap to centre the map on it A cancelling customer already survived an improbable gauntlet to buy, which makes churn an emotional emergency before it is ever a metric. Last stated 7 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: Price selects the market: a serious buyer reads a low price as evidence that the product cannot possibly be good enough. — tap to centre the map on it Price selects the market: a serious buyer reads a low price as evidence that the product cannot possibly be good enough. Last stated 7 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: Companies that constantly retune their pricing cheapen the product, because customers learn to wait for the next discount. — tap to centre the map on it Companies that constantly retune their pricing cheapen the product, because customers learn to wait for the next discount. Last stated 12 months ago
18 Sept 2025
TL
Tobias Lütke — holds since 2025-09-18 — tap for who they are
Same subject: Cancellations always overtake marketing, because cancellations grow automatically with the company while marketing grows only as fast as you can improve it. — tap to centre the map on it Cancellations always overtake marketing, because cancellations grow automatically with the company while marketing grows only as fast as you can improve it. Last stated 7 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: Great customer service has always been a luxury only a Hermès or a Four Seasons could afford, and AI is what breaks the trade-off between its cost and its quality. — tap to centre the map on it Great customer service has always been a luxury only a Hermès or a Four Seasons could afford, and AI is what breaks the trade-off between its cost and its quality. Last stated a year ago
18 Aug 2025
CB
Clay Bavor — holds since 2025-08-18 — tap for who they are
Same subject: Revenue is outside your control and costs are inside it, which is why cutting a recurring expense is the lever a business owner should love. — tap to centre the map on it Revenue is outside your control and costs are inside it, which is why cutting a recurring expense is the lever a business owner should love. Last stated a month ago
26 Jul 2026
DH
David Heinemeier Hansson — holds since 2026-07-26 — tap for who they are
Same subject: Allocating scarce chips to the highest bidder is bad business — you set your price and keep it, however high demand goes. — tap to centre the map on it Allocating scarce chips to the highest bidder is bad business — you set your price and keep it, however high demand goes. Last stated 5 months ago
15 Apr 2026
JH
Jensen Huang — holds since 2026-04-15 — tap for who they are
Same subject: A company priced in the trillions is not thereby overpriced; the test is what revenues and margins that price actually requires. — tap to centre the map on it A company priced in the trillions is not thereby overpriced; the test is what revenues and margins that price actually requires. Last stated 9 months ago
3 Dec 2025
AD
Aswath Damodaran — holds since 2025-12-03 — tap for who they are
Same subject: After the cloud exit, the next step is out of the data centre: home servers and multi-gigabit home connections make the garage startup literal again. — tap to centre the map on it After the cloud exit, the next step is out of the data centre: home servers and multi-gigabit home connections make the garage startup literal again. Last stated a year ago
12 Jul 2025
DH
David Heinemeier Hansson — holds since 2025-07-12 — tap for who they are
Same subject: AI agents and AI coding will run on servers and from the cloud first, not on your laptop. — tap to centre the map on it AI agents and AI coding will run on servers and from the cloud first, not on your laptop. Last stated 2 months ago
28 Jun 2026
PL
Pieter Levels — holds since 2026-06-28 — tap for who they are
Same subject: AI will do to software what the cloud did: expand the market massively rather than crush the margins of the incumbent. — tap to centre the map on it AI will do to software what the cloud did: expand the market massively rather than crush the margins of the incumbent. Last stated 10 months ago
12 Nov 2025
SN
Satya Nadella — holds since 2025-11-12 — tap for who they are
Same subject: "Food from thin air" is not from thin air: it runs on water, minerals, ammonia and industrial plant. — tap to centre the map on it "Food from thin air" is not from thin air: it runs on water, minerals, ammonia and industrial plant. Last stated 2 months ago
30 Jun 2026
CS
Chris Smaje — holds since 2026-06-30 — tap for who they are
Same subject: A good tool raises the floor of what people can build without lowering the ceiling, and almost every tool quietly lowers the ceiling. — tap to centre the map on it A good tool raises the floor of what people can build without lowering the ceiling, and almost every tool quietly lowers the ceiling. Last stated 12 months ago
18 Sept 2025
TL
Tobias Lütke — holds since 2025-09-18 — tap for who they are
Same subject: A government taking a stake in its chipmaker is ordinary infrastructure policy — Taiwan, Japan and Singapore all did it. — tap to centre the map on it A government taking a stake in its chipmaker is ordinary infrastructure policy — Taiwan, Japan and Singapore all did it. Last stated 3 months ago
18 Jun 2026
LT
Lip-Bu Tan — holds since 2026-06-18 — tap for who they are
Same subject: A benchmark that ranks Claude Code last while it stays first in use is measuring the wrong thing, and has been for a year. — tap to centre the map on it A benchmark that ranks Claude Code last while it stays first in use is measuring the wrong thing, and has been for a year. Last stated 4 days ago
3 Sept 2026
DR
Dax Raad — holds since 2026-09-03 — tap for who they are
Same subject: A language model asked to summarize its own system prompt risks that prompt's content biasing the summary it produces. — tap to centre the map on it A language model asked to summarize its own system prompt risks that prompt's content biasing the summary it produces. Last stated 5 days ago
2 Sept 2026
SW
Simon Willison — holds since 2026-09-02 — tap for who they are
Same subject: A trust that owns the mission protects a company better than founder control does, which is why Anthropic needs no dual-class shares. — tap to centre the map on it A trust that owns the mission protects a company better than founder control does, which is why Anthropic needs no dual-class shares. Last stated 4 months ago
10 May 2026
ER
Eric Ries — holds since 2026-05-10 — tap for who they are
At the centre
"Too expensive" is never the real reason a customer cancels, because they already decided the price was acceptable when they bought.
Holds JC Jason CohenRead this korrent →
A cancelling customer already survived an improbable gauntlet to buy, which makes churn an emotional emergency before it is ever a metric.
Holds JC Jason Cohen
Price selects the market: a serious buyer reads a low price as evidence that the product cannot possibly be good enough.
Holds JC Jason Cohen
Companies that constantly retune their pricing cheapen the product, because customers learn to wait for the next discount.
Holds
Cancellations always overtake marketing, because cancellations grow automatically with the company while marketing grows only as fast as you can improve it.
Holds JC Jason Cohen
Great customer service has always been a luxury only a Hermès or a Four Seasons could afford, and AI is what breaks the trade-off between its cost and its quality.
Holds CB Clay Bavor
Revenue is outside your control and costs are inside it, which is why cutting a recurring expense is the lever a business owner should love.
Holds
Allocating scarce chips to the highest bidder is bad business — you set your price and keep it, however high demand goes.
Holds JH Jensen Huang
A company priced in the trillions is not thereby overpriced; the test is what revenues and margins that price actually requires.
Holds AD Aswath Damodaran
After the cloud exit, the next step is out of the data centre: home servers and multi-gigabit home connections make the garage startup literal again.
Holds
AI agents and AI coding will run on servers and from the cloud first, not on your laptop.
Holds
AI will do to software what the cloud did: expand the market massively rather than crush the margins of the incumbent.
Holds SN Satya Nadella
"Food from thin air" is not from thin air: it runs on water, minerals, ammonia and industrial plant.
Holds CS Chris Smaje
A good tool raises the floor of what people can build without lowering the ceiling, and almost every tool quietly lowers the ceiling.
Holds
A government taking a stake in its chipmaker is ordinary infrastructure policy — Taiwan, Japan and Singapore all did it.
Holds LT Lip-Bu Tan
A benchmark that ranks Claude Code last while it stays first in use is measuring the wrong thing, and has been for a year.
Holds
A language model asked to summarize its own system prompt risks that prompt's content biasing the summary it produces.
Holds
A trust that owns the mission protects a company better than founder control does, which is why Anthropic needs no dual-class shares.
Holds ER Eric Ries