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← Great customer service has always been a luxury only a Hermès or a…
17 connected korrents · 18 moments from 27 Jan 2025 to 20 Sept 2026.
Everything filed under AI agents
AI agents
Everything filed under LLMs
LLMs
Everything filed under design
design Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Read this korrent: Great customer service has always been a luxury only a Hermès or a Four Seasons could afford, and AI is what breaks the trade-off between its cost and its quality. Great customer service has always been a luxury only a Hermès or a Four Seasons could afford, and AI is what breaks the trade-off between its cost and its quality. Last stated a year ago
18 Aug 2025
CB
Clay Bavor — holds since 2025-08-18 — tap for who they are
Same subject: AI cannot get a product to the quality bar on its own, because it still works in the realm of averages. — tap to centre the map on it AI cannot get a product to the quality bar on its own, because it still works in the realm of averages. Last stated a year ago
16 Oct 2025
DF
Dylan Field — holds since 2025-10-16 — tap for who they are
Same subject: Listening to customers is invaluable, but you should not build the thing they asked you for. — tap to centre the map on it Listening to customers is invaluable, but you should not build the thing they asked you for. Last stated 6 months ago
26 Apr 2026
ES
Evan Spiegel — holds since 2026-04-26 — tap for who they are
CP
Colin Percival — holds since 2025-09-01 — tap for who they are
Same subject: People have grown accustomed to AI being non-deterministic and occasionally wrong, so it carries little brand risk anymore. — tap to centre the map on it People have grown accustomed to AI being non-deterministic and occasionally wrong, so it carries little brand risk anymore. Last stated a month ago
18 Sept 2026
HD
Horace Dediu — holds since 2026-09-18 — tap for who they are
Same subject: AI's business results are lagging because organisations have a low tolerance for non-determinism, not because the models are not good enough. — tap to centre the map on it AI's business results are lagging because organisations have a low tolerance for non-determinism, not because the models are not good enough. Last stated 7 months ago
11 Mar 2026
SY
Steve Yegge — holds since 2026-03-11 — tap for who they are
Same subject: People value a human-made good for the connection to its maker, which is why the premium disappears once five hundred copies exist. — tap to centre the map on it People value a human-made good for the connection to its maker, which is why the premium disappears once five hundred copies exist. Last stated 5 months ago
4 Jun 2026
AI
Alex Imas — holds since 2026-06-04 — tap for who they are
Same subject: A subscription price increase is not justified by adding a minor AI feature. — tap to centre the map on it A subscription price increase is not justified by adding a minor AI feature. Last stated 4 months ago
7 Jul 2026
SZ
Stefan Zweifel — holds since 2026-07-07 — tap for who they are
Same subject: More AI models that deliver top-tier performance at lower cost are needed. — tap to centre the map on it More AI models that deliver top-tier performance at lower cost are needed. Last stated a month ago
10 Sept 2026
KD
Kent C. Dodds — holds since 2026-09-10 — tap for who they are
Same subject: As AI makes code cheaper to produce, understanding and architectural design become more valuable. — tap to centre the map on it As AI makes code cheaper to produce, understanding and architectural design become more valuable. Last stated 2 years ago
27 Jan 2025
NE
Nelson Elhage — holds since 2025-01-27 — tap for who they are
Same subject: A collection of AI agents does not automatically form a functioning organization any more than a group of smart people does. — tap to centre the map on it A collection of AI agents does not automatically form a functioning organization any more than a group of smart people does. Last stated 5 months ago
21 May 2026
RK
Rohit Krishnan — holds since 2026-05-21 — tap for who they are
Same subject: A company cannot be led by machines, because nobody would have recourse against them. — tap to centre the map on it A company cannot be led by machines, because nobody would have recourse against them. Last stated a month ago
15 Sept 2026
TL
Tobias Lütke — holds since 2026-09-15 — tap for who they are
Same subject: A computer-using agent needs a machine of its own, or you will spend the day fighting it for the mouse cursor. — tap to centre the map on it A computer-using agent needs a machine of its own, or you will spend the day fighting it for the mouse cursor. Last stated 2 months ago
10 Aug 2026
PS
Peter Steinberger — holds since 2026-08-10 — tap for who they are
Same subject: A real friend will eventually refuse to help, and later turn on you, if you are sufficiently evil or selfish. — tap to centre the map on it A real friend will eventually refuse to help, and later turn on you, if you are sufficiently evil or selfish. Last stated a month ago
20 Sept 2026
ZM
Zvi Mowshowitz — holds since 2026-09-20 — tap for who they are
Same subject: AI agents pursuing a task can develop emergent, misaligned behavior that humans are not prepared for. — tap to centre the map on it AI agents pursuing a task can develop emergent, misaligned behavior that humans are not prepared for. Last stated 2 months ago
10 Aug 2026
JC
Jack Clark — holds since 2026-08-10 — tap for who they are
Same subject: AI agents should draft work on a person's behalf but never send or act as if they were that person. — tap to centre the map on it AI agents should draft work on a person's behalf but never send or act as if they were that person. Last stated 5 months ago
18 May 2026
JL
Jason Liu — holds since 2026-05-18 — tap for who they are
Same subject: At any given moment the frontier systems are the ones worth worrying about, because by the time open models can do what these agents did, frontier models will be doing something far worse. — tap to centre the map on it At any given moment the frontier systems are the ones worth worrying about, because by the time open models can do what these agents did, frontier models will be doing something far worse. Last stated 2 months ago
1 Sept 2026
AC
Ajeya Cotra — holds since 2026-09-01 — tap for who they are
Same subject: If OpenAI really never told RubyGems of its agents' attack, either it failed to find it in its logs after later incidents or chose silence, and both are bad. — tap to centre the map on it If OpenAI really never told RubyGems of its agents' attack, either it failed to find it in its logs after later incidents or chose silence, and both are bad. Last stated a month ago
12 Sept 2026
SW
Simon Willison — holds since 2026-09-12 — tap for who they are
Same subject: In the 2026 OpenAI/Hugging Face agent incident, AI agents showed planning and organizational autonomy, but not goal autonomy -- no spontaneous invention of an independent terminal objective. — tap to centre the map on it In the 2026 OpenAI/Hugging Face agent incident, AI agents showed planning and organizational autonomy, but not goal autonomy -- no spontaneous invention of an independent terminal objective. Last stated 2 months ago
31 Aug 2026
VR
Venkatesh Rao — holds since 2026-08-31 — tap for who they are
At the centre
Great customer service has always been a luxury only a Hermès or a Four Seasons could afford, and AI is what breaks the trade-off between its cost and its quality.
Holds Read this korrent →
AI cannot get a product to the quality bar on its own, because it still works in the realm of averages.
Holds
Listening to customers is invaluable, but you should not build the thing they asked you for.
Holds
People have grown accustomed to AI being non-deterministic and occasionally wrong, so it carries little brand risk anymore.
Holds
AI's business results are lagging because organisations have a low tolerance for non-determinism, not because the models are not good enough.
Holds
People value a human-made good for the connection to its maker, which is why the premium disappears once five hundred copies exist.
Holds
A subscription price increase is not justified by adding a minor AI feature.
Holds
More AI models that deliver top-tier performance at lower cost are needed.
Holds
As AI makes code cheaper to produce, understanding and architectural design become more valuable.
Holds
A collection of AI agents does not automatically form a functioning organization any more than a group of smart people does.
Holds
A company cannot be led by machines, because nobody would have recourse against them.
Holds
A computer-using agent needs a machine of its own, or you will spend the day fighting it for the mouse cursor.
Holds
A real friend will eventually refuse to help, and later turn on you, if you are sufficiently evil or selfish.
Holds
AI agents pursuing a task can develop emergent, misaligned behavior that humans are not prepared for.
Holds
AI agents should draft work on a person's behalf but never send or act as if they were that person.
Holds
At any given moment the frontier systems are the ones worth worrying about, because by the time open models can do what these agents did, frontier models will be doing something far worse.
Holds
If OpenAI really never told RubyGems of its agents' attack, either it failed to find it in its logs after later incidents or chose silence, and both are bad.
Holds
In the 2026 OpenAI/Hugging Face agent incident, AI agents showed planning and organizational autonomy, but not goal autonomy -- no spontaneous invention of an independent terminal objective.
Holds