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← Listening to customers is invaluable, but you should not build the thing they asked you for.

17 connected korrents · 16 moments from 8 Jan 2013 to 4 Oct 2026. Nearly all of them are about empathy.

Everything filed under design design Everything filed under creativity creativity Everything filed under simplicity simplicity Everything filed under taste taste Everything filed under coding agents coding agents Same subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subject Read this korrent: Listening to customers is invaluable, but you should not build the thing they asked you for. Listening to customers is invaluable, butyou should not build the thing they askedyou for. Last stated 6 months ago 26 Apr 2026 ES Evan Spiegel — holds since 2026-04-26 — tap for who they are CP Colin Percival — holds since 2025-09-01 — tap for who they are Same subject: Range, not a distinctive style, is what separates a designer from an artist, so a portfolio where everything looks alike is a bad sign. — tap to centre the map on it Range, not a distinctive style, iswhat separates a designer from anartist, so a portfolio whereeverything looks alike is a badsign. Last stated 6 months ago 26 Apr 2026 ES Evan Spiegel — holds since 2026-04-26 — tap for who they are Same subject: Systems thinking and user empathy in agent design are the old product principles in disguise. — tap to centre the map on it Systems thinking and user empathy inagent design are the old productprinciples in disguise. Last stated a month ago 10 Sept 2026 NY Nan Yu — holds since 2026-09-10 — tap for who they are Same subject: Assuming stupidity rather than malice changes the response: empathy and clarity instead of defensiveness. — tap to centre the map on it Assuming stupidity rather thanmalice changes the response: empathyand clarity instead ofdefensiveness. Last stated 2 years ago 16 Nov 2024 SP Shane Parrish — holds since 2024-11-16 — tap for who they are Same subject: Being an excellent programmer is a burden rather than an advantage when learning to work with coding agents. — tap to centre the map on it Being an excellent programmer is aburden rather than an advantage whenlearning to work with coding agents. Last stated 8 months ago 12 Feb 2026 LF Lex Fridman — holds since 2026-02-12 — tap for who they are Same subject: Beyond user empathy and systems thinking, building agents needs a relentlessness to try things and keep iterating. — tap to centre the map on it Beyond user empathy and systemsthinking, building agents needs arelentlessness to try things andkeep iterating. Last stated a month ago 10 Sept 2026 TS Tara Seshan — holds since 2026-09-10 — tap for who they are Same subject: Creativity is a choice: extending empathy to the person being served and announcing something into the future that might not work. — tap to centre the map on it Creativity is a choice: extendingempathy to the person being servedand announcing something into thefuture that might not work. Last stated 3 years ago 26 Mar 2024 SG Seth Godin — holds since 2024-03-26 — tap for who they are Same subject: Effective writing requires empathy for the reader, not only thought about what you want to say. — tap to centre the map on it Effective writing requires empathyfor the reader, not only thoughtabout what you want to say. Last stated 4 years ago 27 Feb 2023 JZ Julie Zhuo — holds since 2023-02-27 — tap for who they are Same subject: Emotion is the key to empathy: stir people emotionally and they identify with you; keep them cold and empathy does not grow. — tap to centre the map on it Emotion is the key to empathy: stirpeople emotionally and they identifywith you; keep them cold and empathydoes not grow. Last stated 11 years ago 29 Dec 2015 MK Maria Konnikova — holds since 2015-12-29 — tap for who they are Same subject: A business is more likely to fail from taking on too much complexity than from lacking resources. — tap to centre the map on it A business is more likely to failfrom taking on too much complexitythan from lacking resources. Last stated 8 years ago 29 Sept 2018 TG Tren Griffin — holds since 2018-09-29 — tap for who they are Same subject: A business succeeds through a small number of highly effective distribution channels, not many mediocre ones. — tap to centre the map on it A business succeeds through a smallnumber of highly effectivedistribution channels, not manymediocre ones. Last stated 3 years ago 17 Feb 2024 AW Adam Wiggins — holds since 2024-02-17 — tap for who they are Same subject: A candidate negotiating an offer should make every ask fit one line of logic. — tap to centre the map on it A candidate negotiating an offershould make every ask fit one lineof logic. Last stated 2 months ago 9 Aug 2026 AW Adam Ward — holds since 2026-08-09 — tap for who they are Same subject: A big part of taste is delivering high levels of craft in an accessible way so that as many people as possible can experience it. — tap to centre the map on it A big part of taste is deliveringhigh levels of craft in anaccessible way so that as manypeople as possible can experienceit. Last stated 6 months ago 21 Apr 2026 BJ Brandon Jacoby — holds since 2026-04-21 — tap for who they are Same subject: A company name can have different appeal to corporate buyers versus their customers. — tap to centre the map on it A company name can have differentappeal to corporate buyers versustheir customers. Last stated 3 weeks ago 4 Oct 2026 PG Paul Graham — holds since 2026-10-04 — tap for who they are Same subject: A first draft should not be graded good or bad; it is only the material that taste then gets to act on. — tap to centre the map on it A first draft should not be gradedgood or bad; it is only the materialthat taste then gets to act on. Last stated 3 months ago 6 Aug 2026 GS George Saunders — holds since 2026-08-06 — tap for who they are Same subject: A feeling of responsibility is probably the greatest inhibitor of creativity; great ideas came from people not paid to have them — tap to centre the map on it A feeling of responsibility isprobably the greatest inhibitor ofcreativity; great ideas came frompeople not paid to have them IA Isaac Asimov — holds since c. 1959 — tap for who they are Same subject: A free-wheeling, anarchic neural organization may be the secret of human creativity, at the price of susceptibility to mental illness — tap to centre the map on it A free-wheeling, anarchic neuralorganization may be the secret ofhuman creativity, at the price ofsusceptibility to mental illness Last stated 14 years ago 8 Jan 2013 DD Daniel Dennett — holds since 2013-01-08 — tap for who they are Same subject: A person who works from a recipe, even an innovative one, starts from something that already exists. — tap to centre the map on it A person who works from a recipe,even an innovative one, starts fromsomething that already exists. Last stated 11 years ago 6 Nov 2015 TU Tim Urban — holds since 2015-11-06 — tap for who they are
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At the centre Listening to customers is invaluable, but you should not build the thing they asked you for. Last stated 26 Apr 2026 · 6 months ago Holds Evan SpiegelColin Percival Read this korrent →