Tom Peters
Management writer; co-author of In Search of Excellence (1982) and author of The Excellence Dividend.
Tom Peters did not write this page.
We collected these quotes from things they published elsewhere, and every quote links to where it was said. They have no account here and have not endorsed this site. Quotes are word for word; the short line under each one is our own restatement, not their wording. Their own site. Is this you? Claim it or ask us to remove it. Or tell us what is wrong here.
Filter All topics · Newest first
-
Their wordsCutting costs any way you can is fine, but it's nutty to imagine such a move as the core strategy for turning the tables on giant, deep-pocket competitors.
↗The Case for Perpetual Revolutiontompeters.com 1st of 3 in this piece
-
Their wordsNothing wrong with improving your act. We must all do that, all the time. But if you want to command the heights ever again, you must find a new act.
↗The Case for Perpetual Revolutiontompeters.com 2nd of 3 in this piece
-
Their wordsIt's a noble calling, but a deadly disease when it fills the calendar and gets in the way of wholesale transformation.
↗The Case for Perpetual Revolutiontompeters.com 3rd of 3 in this piece
- 3 years earlier
-
Their wordsBrawn and natural resources are of less and less import to national competitive advantage. Only the relative development of brains is left as a distinguishing feature; given the frightful condition of our K-12 system, our long-term economic wellbeing is in jeopardy.
↗Reforming School Reformtompeters.com 1st of 3 in this piece
-
Our reading
The solution to the school crisis rests in respect for the learner and the process of learning.
Their wordsLikewise, the solution to our school crisis rests in respect for the learner and the process of learning.
↗Reforming School Reformtompeters.com 2nd of 3 in this piece
-
Our reading
Their wordsUnderstand that no two students learn the same way. Learning is an individualized process.
↗Reforming School Reformtompeters.com 3rd of 3 in this piece
- 3 years earlier
-
Their wordsFor instance, the Congressional budget process leads us to favor highly visible, major programs over less sexy, routine improvements that don't lure widespread support.
-
Our reading
The defense-university-big-contractor complex favors bold leaps over day-to-day improvements.
Their wordsThe defense-university-big-contractor combine is and has been enamored with the bold leaps, not day-to-day improvements.
-
Their words[O]ur educational system imparts mostly academic values, which emphasize optimum solutions, while putting little emphasis on such considerations as speed, cost, and customer satisfaction - the values of the marketplace.
- 6 weeks earlier
-
Their wordsThe reason such forthright behavior makes news headlines is because - although in my experience the average businessperson is honest - the average firm, when confronted with an integrity crisis, usually defers to incompetent public relations advice and overly conservative lawyers.
↗A Practical Case for Integritytompeters.com 1st of 3 in this piece
-
Their wordsIn fact, the confidence level will be higher than ever before; demonstrating integrity in the face of a problem will single out Chrysler from the pack.
↗A Practical Case for Integritytompeters.com 2nd of 3 in this piece
-
Their wordsI doubt it. There is simply a lot of business being done, and consequently a fair number of rotten apples turn up in the barrel at any time.
↗A Practical Case for Integritytompeters.com 3rd of 3 in this piece
- 2 months earlier
-
Our reading
Customers prefer slightly less aggressive promises that are honored over faster but unkept ones.
Their wordsYet customers rate low the banks that fail to keep promises (3 p.m. instead of noon) or that are vague ("We'll get back to you"); customers unfailingly prefer slightly less aggressive promises - that are honored.
↗Under Promise, Over Delivertompeters.com 1st of 2 in this piece
-
Their wordsWith uncertainty rising, if you "under promise, over deliver," you will not only keep the customers satisfied; you'll keep the customers.
↗Under Promise, Over Delivertompeters.com 2nd of 2 in this piece
- 13 months earlier
-
Their wordsIn the customer arena, we believe that regular, quantitative measurement of customer satisfaction provides a much better lead indicator of future organizational health than does profitability or market share change.
↗What Gets Measured Gets Donetompeters.com 1st of 3 in this piece
-
Their wordsTo enhance competitiveness, companies should join in partnership, rather than in adversarial relationships, with suppliers and customers.
↗What Gets Measured Gets Donetompeters.com 2nd of 3 in this piece
-
Their wordsMinor irritants are major detriments to enhanced performance.
↗What Gets Measured Gets Donetompeters.com 3rd of 3 in this piece