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The Complexity Trap

Tom Peters · 7 Sept 1987

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  1. For instance, the Congressional budget process leads us to favor highly visible, major programs over less sexy, routine improvements that don't lure widespread support.
  2. The defense-university-big-contractor combine is and has been enamored with the bold leaps, not day-to-day improvements.
  3. [O]ur educational system imparts mostly academic values, which emphasize optimum solutions, while putting little emphasis on such considerations as speed, cost, and customer satisfaction - the values of the marketplace.

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