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What Jason Lemkin thinks about AI agents

@jason-lemkin · 24 positions · 0 changes of mind

Founder and CEO of SaaStr, the B2B software community and events business, and a SaaS investor who previously co-founded EchoSign and sold it to Adobe.

Jason Lemkin did not write this page.

We collected these quotes from things they published elsewhere, and every quote links to where it was said. They have no account here and have not endorsed this site. Quotes are word for word; the short line under each one is our own restatement, not their wording. Their own site. Is this you? Claim it or ask us to remove it. Or tell us what is wrong here.

7 dated positions, 2026, in their own words. Our reading of what Jason Lemkin has said — not written or endorsed by them.

  1. Our readingAI sales agents do not work out of the box; the training is the product.

    Their wordsI think it's important that it takes time to train these agents. They don't work out of the box.

    ↗We replaced our sales team with 20 AI agents—here's what happened next | Jason Lemkin (SaaStr)youtube.com 2nd of 24 in this recording

  3. Our readingYou need far less scale than you think for AI sales agents to pay for themselves.

    Their wordsYou don't need the scale of numbers that you and I have to make these agents work. You need you need a little bit of scale and you need a little bit of traffic, but not as much as you think.

    ↗We replaced our sales team with 20 AI agents—here's what happened next | Jason Lemkin (SaaStr)youtube.com 8th of 24 in this recording

  5. Our readingThe real cost of an agent workforce is that it never stops: agents work nights, weekends and holidays, and somebody has to review all of it.

    Their wordsit's exhausting because agents work all night and they work weekends and they work on Christmas.

    ↗We replaced our sales team with 20 AI agents—here's what happened next | Jason Lemkin (SaaStr)youtube.com 9th of 24 in this recording

  7. Our readingThe next constraint on AI adoption is not what the agents can do but how many of them a company can absorb.

    Their wordsAnd so that's going to be a headwind that today everything seems like it has tailwinds, right? Everything's on fire. But people are going to get exhausted for having so many agents.

    ↗We replaced our sales team with 20 AI agents—here's what happened next | Jason Lemkin (SaaStr)youtube.com 10th of 24 in this recording

  9. Our readingThe bar an AI go-to-market agent has to clear is lower than people think, because it only has to beat the average rep.

    Their wordsThe bar for good enough for AI GTM is not as high as we think.

    ↗We replaced our sales team with 20 AI agents—here's what happened next | Jason Lemkin (SaaStr)youtube.com 13th of 24 in this recording

  11. Our readingThe person who orchestrates a company's AI agents has to be promoted from inside, and it will not be someone from sales.

    Their wordsyou've got to promote someone internally. It's got to be a nerd, someone that likes marketing and sales and is quant.

    ↗We replaced our sales team with 20 AI agents—here's what happened next | Jason Lemkin (SaaStr)youtube.com 15th of 24 in this recording

  13. Our readingRunning a business on AI agents is more work than running it on people, not less.

    Their wordsWe do more work with AI. I'm working the hardest I've ever worked.

    ↗We replaced our sales team with 20 AI agents—here's what happened next | Jason Lemkin (SaaStr)youtube.com 17th of 24 in this recording