What Evan Spiegel thinks about empathy
Co-founder and CEO of Snap Inc., the company behind Snapchat, which he started in 2011 while studying product design at Stanford.
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2 dated positions, 2026, in their own words. Our reading of what Evan Spiegel has said — not written or endorsed by them.
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Our readingListening to customers is invaluable, but you should not build the thing they asked you for.
Their wordsAll of those insights that we you know, received just from listening to folks made a huge difference in the product design process, but we didn't build exactly what they asked for. We we empathized and then you know, came up with something new.
↗How to win when software is not a moat | Evan Spiegel (Snapchat CEO)youtube.com 14th of 22 in this recording
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Their wordsDesign is really about, you know, empathizing with your customer, empathizing with your audience, your viewer, whoever it is, and then building something that will really resonates with them. And And that means you need to have a an extraordinary amount of range.
↗How to win when software is not a moat | Evan Spiegel (Snapchat CEO)youtube.com 18th of 22 in this recording