Every claim below is a statement made in this
recording, quoted word for word and linked to the second it was said, so
you can hear it rather than take our word for it. The wording comes from
the transcript published alongside the recording; the sentence above each
quote is our reading of the claim, not their wording.
Their wordsAnd I think people don't spend nearly enough time thinking about, you know, distribution and figuring out distribution. And that seems to me uh to be a huge differentiator.
Their wordswhat really mattered was connecting you to the right people. And so, if you could just connect someone not to all their friends, but to their best friend, to their partner, to their spouse, the people that they cared most about in the world, that that that's where the majority of the value is in the network.
Their wordsas we look forward to, you know, sort of these next generation form factors, things like glasses, there's going to be a whole new set of opportunities and a whole new surface for people to build generational consumer companies.
Their words15 years ago we essentially learned that software is not a moat, right? Which is something that everyone is discovering today with AI, right?
Their wordsthe more that we could build a platform uh around our business, the more that we could build an ecosystem with creators and developers, the harder it would be for folks uh to to just copy that.
Their wordsnetwork effects are certainly an important piece of the puzzle for sure, um but I don't think they're enough when it comes to these sorts of software uh you know, software cloning.
Their wordsone of the things that I noticed about computers and I think today with mobile phones, uh is that in many ways they isolate us from one another, right? They actually take us out of our social interactions.
Their wordsI think the time is right for a new a new type of computer. I think people are frustrated um, you know, with the cost of using phones and computers today.
Their wordsas soon as you have an organization that's very large and very structured like that, uh people become very focused on getting a promotion, right? Getting, you know, into the next step of the hierarchy. And that means that all of a sudden, uh they become a lot more risk-averse.
Their wordsthe companies that are very successful actually have both types of organizations inside their company. And that the leaders of the organization are the ones who are responsible for creating a healthy, functioning relationship between the two types of organizations.
Their wordsthe velocity of work uh, you know, is really important because our favorite saying is, you know, if you want to have a good idea, you have to have lots of ideas.
Their wordsI would say uh, you have to talk to customers. You have to share your idea. You should share your ideas quickly as possible, as frequently as possible. Uh, it doesn't mean you need to take people's advice or feedback, but it's really important, I think, to listen.
Their wordsAll of those insights that we you know, received just from listening to folks made a huge difference in the product design process, but we didn't build exactly what they asked for. We we empathized and then you know, came up with something new.
Their wordsfor us design actually has always operated as like a bottleneck at the company, which is incredibly important, right? It's intentional that things need to be approved by design to ship.
Their wordsstaying close to your customer, staying close to the product and the way that it's serving your customer is the fundamentally most important thing you could possibly do.
Their wordsDesign is really about, you know, empathizing with your customer, empathizing with your audience, your viewer, whoever it is, and then building something that will really resonates with them. And And that means you need to have a an extraordinary amount of range.
Their wordswhen you're creating a thousand new ideas, who cares if most of them are not great ideas? That's totally fine, right? What we want to get rid of is that sense of, you know, preciousness that people have around ideas
Their wordsby listing out all these jobs to be done, you know, really for the for the community journey and for advertisers as well, it became very clear where we could use agents, where we needed to be very focused in terms of building cross-functional teams around those jobs supported by AI tools.
Their wordshumanity is far more important, uh you know, than than the technological developments largely because humanity dictates how technology is adopted
Their wordsI think technology leaders think that folks will just blindly adopt uh new technology as it comes out and I think we're going to enter a period of time where there's going to be a huge amount of societal pushback on a lot of the changes that are coming uh with AI.