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← Asking a leaving customer what made them cancel, rather than why they cancelled, gets materially better answers.

2 connected korrents · 1 moment on record from 25 Jan 2026 to 25 Jan 2026.

bar: when it was last stated, on a scale from 2015 to today — full is todaya face: someone on record holding the claim — tap it for who they are

At the centre Asking a leaving customer what made them cancel, rather than why they cancelled, gets materially better answers. Last stated 25 Jan 2026 · 7 months ago Holds Jason Cohen Read this korrent →

Similar wording "Too expensive" is never the real reason a customer cancels, because they already decided the price was acceptable when they bought. Last stated 25 Jan 2026 · 7 months ago Holds Jason Cohen
Similar wording Cancellations always overtake marketing, because cancellations grow automatically with the company while marketing grows only as fast as you can improve it. Last stated 25 Jan 2026 · 7 months ago Holds Jason Cohen