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← Premium-priced brands draw complaints about cost, not about quality.
12 connected korrents · 13 moments on record from 23 Jan 2012 to 18 Sept 2026.
Everything filed under design
design
Everything filed under AI agents
AI agents
Everything filed under simplicity
simplicity
Everything filed under hiring
hiring Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Read this korrent: Premium-priced brands draw complaints about cost, not about quality. Premium-priced brands draw complaints about cost, not about quality. Last stated 3 days ago
18 Sept 2026
ST
Stuart — holds since 2026-09-18 — tap for who they are
Same subject: Quality means meeting spec and nothing else, so a product riddled with defects that fall within spec is a high-quality product. — tap to centre the map on it Quality means meeting spec and nothing else, so a product riddled with defects that fall within spec is a high-quality product. Last stated 2 years ago
26 Mar 2024
SG
Seth Godin — holds since 2024-03-26 — tap for who they are
Same subject: Great customer service has always been a luxury only a Hermès or a Four Seasons could afford, and AI is what breaks the trade-off between its cost and its quality. — tap to centre the map on it Great customer service has always been a luxury only a Hermès or a Four Seasons could afford, and AI is what breaks the trade-off between its cost and its quality. Last stated a year ago
18 Aug 2025
CB
Clay Bavor — holds since 2025-08-18 — tap for who they are
Same subject: A company is not sensitive to the few thousand dollars a candidate is afraid to ask for, because the fully-loaded cost of employing them dwarfs it. — tap to centre the map on it A company is not sensitive to the few thousand dollars a candidate is afraid to ask for, because the fully-loaded cost of employing them dwarfs it. Last stated 15 years ago
23 Jan 2012
PM
Patrick McKenzie — holds since 2012-01-23 — tap for who they are
Same subject: A collection of AI agents does not automatically form a functioning organization any more than a group of smart people does. — tap to centre the map on it A collection of AI agents does not automatically form a functioning organization any more than a group of smart people does. Last stated 4 months ago
21 May 2026
RK
Rohit Krishnan — holds since 2026-05-21 — tap for who they are
Same subject: A computer-using agent needs a machine of its own, or you will spend the day fighting it for the mouse cursor. — tap to centre the map on it A computer-using agent needs a machine of its own, or you will spend the day fighting it for the mouse cursor. Last stated a month ago
10 Aug 2026
PS
Peter Steinberger — holds since 2026-08-10 — tap for who they are
Same subject: A future where agents run and improve an organisation is impossible unless humans can first see and understand the system themselves. — tap to centre the map on it A future where agents run and improve an organisation is impossible unless humans can first see and understand the system themselves. Last stated 6 months ago
22 Mar 2026
NF
Nicole Forsgren — holds since 2026-03-22 — tap for who they are
Same subject: A blank chat box is lazy: it violates the first rule of a good user experience, that it is obvious what you can do. — tap to centre the map on it A blank chat box is lazy: it violates the first rule of a good user experience, that it is obvious what you can do. Last stated a year ago
12 May 2025
JZ
Julie Zhuo — holds since 2025-05-12 — tap for who they are
Same subject: A board game conquers the world when chance and strategy are in balance in it. — tap to centre the map on it A board game conquers the world when chance and strategy are in balance in it. Last stated 9 months ago
12 Dec 2025
IF
Irving Finkel — holds since 2025-12-12 — tap for who they are
Same subject: A company deserves everyone in it, the chief executive included, to spend as much time as possible in their zone of genius — which is an org design problem. — tap to centre the map on it A company deserves everyone in it, the chief executive included, to spend as much time as possible in their zone of genius — which is an org design problem. Last stated a year ago
23 Mar 2025
RV
Rahul Vohra — holds since 2025-03-23 — tap for who they are
Same subject: A group of businesses only works when every one of them feeds the others, and everything that does not fit the strategy should be sold. — tap to centre the map on it A group of businesses only works when every one of them feeds the others, and everything that does not fit the strategy should be sold. Last stated a year ago
16 Jul 2025
JD
Jamie Dimon — holds since 2025-07-16 — tap for who they are
Same subject: After a decade of Swiss minimalism, design is about to swing back to something far more expressive. — tap to centre the map on it After a decade of Swiss minimalism, design is about to swing back to something far more expressive. Last stated 11 months ago
16 Oct 2025
DF
Dylan Field — holds since 2025-10-16 — tap for who they are
Same subject: AI acceleration threatens 'less software': without the constraint of scarce hours, even 37signals will likely build too much. — tap to centre the map on it AI acceleration threatens 'less software': without the constraint of scarce hours, even 37signals will likely build too much. Last stated 2 months ago
26 Jul 2026
DH
David Heinemeier Hansson — holds since 2026-07-26 — tap for who they are
At the centre
Premium-priced brands draw complaints about cost, not about quality.
Holds Read this korrent →
Quality means meeting spec and nothing else, so a product riddled with defects that fall within spec is a high-quality product.
Holds
Great customer service has always been a luxury only a Hermès or a Four Seasons could afford, and AI is what breaks the trade-off between its cost and its quality.
Holds
A company is not sensitive to the few thousand dollars a candidate is afraid to ask for, because the fully-loaded cost of employing them dwarfs it.
Holds
A collection of AI agents does not automatically form a functioning organization any more than a group of smart people does.
Holds
A computer-using agent needs a machine of its own, or you will spend the day fighting it for the mouse cursor.
Holds
A future where agents run and improve an organisation is impossible unless humans can first see and understand the system themselves.
Holds
A blank chat box is lazy: it violates the first rule of a good user experience, that it is obvious what you can do.
Holds
A board game conquers the world when chance and strategy are in balance in it.
Holds
A company deserves everyone in it, the chief executive included, to spend as much time as possible in their zone of genius — which is an org design problem.
Holds
A group of businesses only works when every one of them feeds the others, and everything that does not fit the strategy should be sold.
Holds
After a decade of Swiss minimalism, design is about to swing back to something far more expressive.
Holds
AI acceleration threatens 'less software': without the constraint of scarce hours, even 37signals will likely build too much.
Holds