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← Platforms often reduce churn by holding customers hostage rather than making them happy.
17 connected korrents · 16 moments from 21 Jan 2023 to 21 Aug 2026.
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SaaS Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Read this korrent: Platforms often reduce churn by holding customers hostage rather than making them happy. Platforms often reduce churn by holding customers hostage rather than making them happy. Last stated 8 months ago
12 Mar 2026
AC
Alistair Croll — holds since 2026-03-12 — tap for who they are
Same subject: A dominant platform is more fragile than it looks, because pushing users far enough makes even the locked-in ones leave. — tap to centre the map on it A dominant platform is more fragile than it looks, because pushing users far enough makes even the locked-in ones leave. Last stated 2 years ago
7 Oct 2024
CD
Cory Doctorow — holds since 2023-01-21 — tap for who they are
MW
Molly White — holds since 2024-10-07 — tap for who they are
Same subject: A platform has little incentive to treat its users well when leaving it means losing something they can't take with them. — tap to centre the map on it A platform has little incentive to treat its users well when leaving it means losing something they can't take with them. Last stated a year ago
26 Sept 2025
DA
Dan Abramov — holds since 2025-09-26 — tap for who they are
Same subject: When customers feel heard, they churn less and become advocates who help improve the product. — tap to centre the map on it When customers feel heard, they churn less and become advocates who help improve the product. Last stated a year ago
29 Aug 2025
JE
Jason Evanish — holds since 2025-08-29 — tap for who they are
Same subject: What makes a digital platform more abusive than a physical business is the speed at which it can change the rules, which is what hides the change. — tap to centre the map on it What makes a digital platform more abusive than a physical business is the speed at which it can change the rules, which is what hides the change. Last stated 4 years ago
19 Feb 2023
CD
Cory Doctorow — holds since 2023-02-19 — tap for who they are
Same subject: Stigma changes what people admit to rather than what they do: they keep using the platform and simply get quieter about it. — tap to centre the map on it Stigma changes what people admit to rather than what they do: they keep using the platform and simply get quieter about it. Last stated 2 months ago
21 Aug 2026
AD
Anil Dash — holds since 2026-08-21 — tap for who they are
Same subject: Platforms die in a three-stage cycle: first they are good to users, then they abuse users on behalf of business customers, then they abuse everyone to claw the value back for themselves. — tap to centre the map on it Platforms die in a three-stage cycle: first they are good to users, then they abuse users on behalf of business customers, then they abuse everyone to claw the value back for themselves. Last stated 4 years ago
21 Jan 2023
CD
Cory Doctorow — holds since 2023-01-21 — tap for who they are
Same subject: The technology platforms are not patrons of culture: their aim is addiction, because an addicted audience is the customer they want. — tap to centre the map on it The technology platforms are not patrons of culture: their aim is addiction, because an addicted audience is the customer they want. Last stated 3 years ago
18 Feb 2024
TG
Ted Gioia — holds since 2024-02-18 — tap for who they are
Same subject: Closing off interoperability is how a platform locks people in, and that lock-in is what lets the service be made worse without losing them. — tap to centre the map on it Closing off interoperability is how a platform locks people in, and that lock-in is what lets the service be made worse without losing them. Last stated 7 months ago
27 Mar 2026
CD
Cory Doctorow — holds since 2023-01-21 — tap for who they are
AD
Anil Dash — holds since 2026-03-27 — tap for who they are
Same subject: "The other side is bad too" is no answer to the Trump administration's use of power against speech. — tap to centre the map on it "The other side is bad too" is no answer to the Trump administration's use of power against speech. Last stated 6 months ago
29 Apr 2026
GL
Greg Lukianoff — holds since 2026-04-29 — tap for who they are
Same subject: A platform's failure to moderate or to cooperate belongs in a civil proceeding against the company before it becomes a criminal case against its founder. — tap to centre the map on it A platform's failure to moderate or to cooperate belongs in a civil proceeding against the company before it becomes a criminal case against its founder. Last stated 2 years ago
26 Aug 2024
MM
Mike Masnick — holds since 2024-08-26 — tap for who they are
Same subject: A robust notion of free speech must include confidence that one will not lose their job or suffer social ostracism for offending others. — tap to centre the map on it A robust notion of free speech must include confidence that one will not lose their job or suffer social ostracism for offending others. Last stated a year ago
8 Oct 2025
YM
Yascha Mounk — holds since 2025-10-08 — tap for who they are
Same subject: A comedy world cannot run on jokes alone: forty hours of humour needs story, heart and drama underneath it or it stops working. — tap to centre the map on it A comedy world cannot run on jokes alone: forty hours of humour needs story, heart and drama underneath it or it stops working. Last stated a year ago
31 Oct 2025
DH
Dan Houser — holds since 2025-10-31 — tap for who they are
Same subject: A game is a machine built around uncertainty. — tap to centre the map on it A game is a machine built around uncertainty. Last stated 12 months ago
3 Nov 2025
RK
Raph Koster — holds since 2025-11-03 — tap for who they are
Same subject: A game is an equation between two personalities, the world's and the protagonist's, and the friction between them is where the experience comes from. — tap to centre the map on it A game is an equation between two personalities, the world's and the protagonist's, and the friction between them is where the experience comes from. Last stated a year ago
31 Oct 2025
DH
Dan Houser — holds since 2025-10-31 — tap for who they are
Same subject: A drop in agency is the earliest sign of burnout, arriving before you consciously notice you are burning out. — tap to centre the map on it A drop in agency is the earliest sign of burnout, arriving before you consciously notice you are burning out. Last stated 3 years ago
10 Jan 2024
CH
Cate Hall — holds since 2024-01-10 — tap for who they are
Same subject: A founder who picks an idea because the market wants it will give up, because nobody can persist at something that was never important to them. — tap to centre the map on it A founder who picks an idea because the market wants it will give up, because nobody can persist at something that was never important to them. Last stated 2 years ago
19 Jun 2024
AS
Aravind Srinivas — holds since 2024-06-19 — tap for who they are
Same subject: A general inclination of all humankind is a perpetual, restless desire of power after power that ends only in death — tap to centre the map on it A general inclination of all humankind is a perpetual, restless desire of power after power that ends only in death
TH
Thomas Hobbes — holds since c. 1651 — tap for who they are
At the centre
Platforms often reduce churn by holding customers hostage rather than making them happy.
Holds Read this korrent →
A dominant platform is more fragile than it looks, because pushing users far enough makes even the locked-in ones leave.
Holds
A platform has little incentive to treat its users well when leaving it means losing something they can't take with them.
Holds
When customers feel heard, they churn less and become advocates who help improve the product.
Holds
What makes a digital platform more abusive than a physical business is the speed at which it can change the rules, which is what hides the change.
Holds
Stigma changes what people admit to rather than what they do: they keep using the platform and simply get quieter about it.
Holds
Platforms die in a three-stage cycle: first they are good to users, then they abuse users on behalf of business customers, then they abuse everyone to claw the value back for themselves.
Holds
The technology platforms are not patrons of culture: their aim is addiction, because an addicted audience is the customer they want.
Holds
Closing off interoperability is how a platform locks people in, and that lock-in is what lets the service be made worse without losing them.
Holds
"The other side is bad too" is no answer to the Trump administration's use of power against speech.
Holds
A platform's failure to moderate or to cooperate belongs in a civil proceeding against the company before it becomes a criminal case against its founder.
Holds
A robust notion of free speech must include confidence that one will not lose their job or suffer social ostracism for offending others.
Holds
A comedy world cannot run on jokes alone: forty hours of humour needs story, heart and drama underneath it or it stops working.
Holds
A game is a machine built around uncertainty.
Holds
A game is an equation between two personalities, the world's and the protagonist's, and the friction between them is where the experience comes from.
Holds
A drop in agency is the earliest sign of burnout, arriving before you consciously notice you are burning out.
Holds
A founder who picks an idea because the market wants it will give up, because nobody can persist at something that was never important to them.
Holds
A general inclination of all humankind is a perpetual, restless desire of power after power that ends only in death
Last stated c. 1651
Holds