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← When customers feel heard, they churn less and become advocates who help improve the product.
17 connected korrents · 13 moments from 6 Jan 2022 to 27 Sept 2026.
Everything filed under product management
product management
Everything filed under SaaS
SaaS
Everything filed under design
design
Everything filed under management
management
Everything filed under hiring
hiring Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Read this korrent: When customers feel heard, they churn less and become advocates who help improve the product. When customers feel heard, they churn less and become advocates who help improve the product. Last stated a year ago
29 Aug 2025
JE
Jason Evanish — holds since 2025-08-29 — tap for who they are
Same subject: The skills needed to make customers feel heard are different from the skills needed to understand what they actually need. — tap to centre the map on it The skills needed to make customers feel heard are different from the skills needed to understand what they actually need. Last stated a year ago
29 Aug 2025
JE
Jason Evanish — holds since 2025-08-29 — tap for who they are
Same subject: An automated follow-up message can make a customer feel heard. — tap to centre the map on it An automated follow-up message can make a customer feel heard. Last stated a year ago
11 Sept 2025
JE
Jason Evanish — holds since 2025-09-11 — tap for who they are
Same subject: Listening to customers is invaluable, but you should not build the thing they asked you for. — tap to centre the map on it Listening to customers is invaluable, but you should not build the thing they asked you for. Last stated 5 months ago
26 Apr 2026
ES
Evan Spiegel — holds since 2026-04-26 — tap for who they are
CP
Colin Percival — holds since 2025-09-01 — tap for who they are
Same subject: Ignore both the users who love your product and the ones who are indifferent to it; the only feedback that raises product-market fit comes from the somewhat disappointed. — tap to centre the map on it Ignore both the users who love your product and the ones who are indifferent to it; the only feedback that raises product-market fit comes from the somewhat disappointed. Last stated 2 years ago
23 Mar 2025
RV
Rahul Vohra — holds since 2025-03-23 — tap for who they are
Same subject: Reaching product-market fit requires deliberately not acting on the feedback of many of your early users, at the same time as listening intensely. — tap to centre the map on it Reaching product-market fit requires deliberately not acting on the feedback of many of your early users, at the same time as listening intensely. Last stated 2 years ago
23 Mar 2025
RV
Rahul Vohra — holds since 2025-03-23 — tap for who they are
Same subject: A company that looks to its users as though it has stopped shipping is usually widening its market, and grinding through that is worth it. — tap to centre the map on it A company that looks to its users as though it has stopped shipping is usually widening its market, and grinding through that is worth it. Last stated 2 years ago
23 Mar 2025
RV
Rahul Vohra — holds since 2025-03-23 — tap for who they are
Same subject: Every question about stalled growth reduces to whether the customer is actually getting the value you promised. — tap to centre the map on it Every question about stalled growth reduces to whether the customer is actually getting the value you promised. Last stated 8 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: Giving a vendor brutally honest feedback helps the vendor and the customer's own company more than polite praise given out of fear — tap to centre the map on it Giving a vendor brutally honest feedback helps the vendor and the customer's own company more than polite praise given out of fear Last stated 10 months ago
21 Nov 2025
BG
Brendan Gregg — holds since 2025-11-21 — tap for who they are
Same subject: "Too expensive" is never the real reason a customer cancels, because they already decided the price was acceptable when they bought. — tap to centre the map on it "Too expensive" is never the real reason a customer cancels, because they already decided the price was acceptable when they bought. Last stated 8 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: A best-in-class product should be priced at the point where customers say it is starting to get expensive, not at the point where they would call it a bargain. — tap to centre the map on it A best-in-class product should be priced at the point where customers say it is starting to get expensive, not at the point where they would call it a bargain. Last stated 2 years ago
23 Mar 2025
RV
Rahul Vohra — holds since 2025-03-23 — tap for who they are
Same subject: A cancelling customer already survived an improbable gauntlet to buy, which makes churn an emotional emergency before it is ever a metric. — tap to centre the map on it A cancelling customer already survived an improbable gauntlet to buy, which makes churn an emotional emergency before it is ever a metric. Last stated 8 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: Most SaaS businesses of our size and above should own their infrastructure rather than rent it — tap to centre the map on it Most SaaS businesses of our size and above should own their infrastructure rather than rent it Last stated 5 years ago
6 Jan 2022
DH
David Heinemeier Hansson — holds since 2022-01-06 — tap for who they are
Same subject: Software used to make you marginally more productive; an agent gets the job done for you, so you are hiring it rather than buying it. — tap to centre the map on it Software used to make you marginally more productive; an agent gets the job done for you, so you are hiring it rather than buying it. Last stated a year ago
18 Aug 2025
CB
Clay Bavor — holds since 2025-08-18 — tap for who they are
Same subject: A CEO cannot be a calibrated interviewer for every role, so insisting on interviewing every candidate makes hiring worse rather than better. — tap to centre the map on it A CEO cannot be a calibrated interviewer for every role, so insisting on interviewing every candidate makes hiring worse rather than better. Last stated 2 years ago
17 Dec 2024
CM
Charity Majors — holds since 2024-12-17 — tap for who they are
Same subject: AI is too critical to be delivered only as a centralized, hosted service. — tap to centre the map on it AI is too critical to be delivered only as a centralized, hosted service. Last stated 5 months ago
14 May 2026
SS
Salvatore Sanfilippo — holds since 2026-05-14 — tap for who they are
Same subject: Client-side image editing software like Photoshop and Lightroom will be obsolete by the end of the year. — tap to centre the map on it Client-side image editing software like Photoshop and Lightroom will be obsolete by the end of the year. Last stated 5 days ago
27 Sept 2026
DH
David Heinemeier Hansson — holds since 2026-09-27 — tap for who they are
Same subject: Not using own servers is financial malpractice for mid-sized SaaS businesses — tap to centre the map on it Not using own servers is financial malpractice for mid-sized SaaS businesses Last stated 4 years ago
21 Feb 2023
DH
David Heinemeier Hansson — holds since 2023-02-21 — tap for who they are