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← An automated follow-up message can make a customer feel heard.
17 connected korrents · 18 moments from 29 Sept 2018 to 15 Sept 2026.
Everything filed under design
design
Everything filed under product management
product management
Everything filed under simplicity
simplicity
Everything filed under taste
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Everything filed under CSS
CSS
Everything filed under developer tools
developer tools Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Read this korrent: An automated follow-up message can make a customer feel heard. An automated follow-up message can make a customer feel heard. Last stated a year ago
11 Sept 2025
JE
Jason Evanish — holds since 2025-09-11 — tap for who they are
Same subject: The skills needed to make customers feel heard are different from the skills needed to understand what they actually need. — tap to centre the map on it The skills needed to make customers feel heard are different from the skills needed to understand what they actually need. Last stated a year ago
29 Aug 2025
JE
Jason Evanish — holds since 2025-08-29 — tap for who they are
Same subject: When customers feel heard, they churn less and become advocates who help improve the product. — tap to centre the map on it When customers feel heard, they churn less and become advocates who help improve the product. Last stated a year ago
29 Aug 2025
JE
Jason Evanish — holds since 2025-08-29 — tap for who they are
Same subject: AI chatbots are tuned to produce an answer that feels satisfying to the user rather than one that is correct. — tap to centre the map on it AI chatbots are tuned to produce an answer that feels satisfying to the user rather than one that is correct. Last stated 2 weeks ago
15 Sept 2026
ML
Michael Lopp — holds since 2026-09-15 — tap for who they are
Same subject: Listening to customers is invaluable, but you should not build the thing they asked you for. — tap to centre the map on it Listening to customers is invaluable, but you should not build the thing they asked you for. Last stated 5 months ago
26 Apr 2026
ES
Evan Spiegel — holds since 2026-04-26 — tap for who they are
CP
Colin Percival — holds since 2025-09-01 — tap for who they are
Same subject: Building automation that doesn't address the actual bottleneck to shipping adds noise rather than helping ship. — tap to centre the map on it Building automation that doesn't address the actual bottleneck to shipping adds noise rather than helping ship. Last stated 6 years ago
25 Aug 2020
TB
Thorsten Ball — holds since 2020-08-25 — tap for who they are
Same subject: Great consumer products work because they answer a human instinct or need that was already being felt but was unexpressed and unmet. — tap to centre the map on it Great consumer products work because they answer a human instinct or need that was already being felt but was unexpressed and unmet. Last stated 4 months ago
2 Jun 2026
MP
Mark Pincus — holds since 2026-06-02 — tap for who they are
Same subject: Ignore both the users who love your product and the ones who are indifferent to it; the only feedback that raises product-market fit comes from the somewhat disappointed. — tap to centre the map on it Ignore both the users who love your product and the ones who are indifferent to it; the only feedback that raises product-market fit comes from the somewhat disappointed. Last stated 2 years ago
23 Mar 2025
RV
Rahul Vohra — holds since 2025-03-23 — tap for who they are
Same subject: The next shift in AI will probably be agents that are more proactive toward you than you are toward them. — tap to centre the map on it The next shift in AI will probably be agents that are more proactive toward you than you are toward them. Last stated 3 weeks ago
8 Sept 2026
RU
Roman Ugarte — holds since 2026-09-08 — tap for who they are
Same subject: A business is more likely to fail from taking on too much complexity than from lacking resources. — tap to centre the map on it A business is more likely to fail from taking on too much complexity than from lacking resources. Last stated 8 years ago
29 Sept 2018
TG
Tren Griffin — holds since 2018-09-29 — tap for who they are
Same subject: A business succeeds through a small number of highly effective distribution channels, not many mediocre ones. — tap to centre the map on it A business succeeds through a small number of highly effective distribution channels, not many mediocre ones. Last stated 3 years ago
17 Feb 2024
AW
Adam Wiggins — holds since 2024-02-17 — tap for who they are
Same subject: A group of businesses only works when every one of them feeds the others, and everything that does not fit the strategy should be sold. — tap to centre the map on it A group of businesses only works when every one of them feeds the others, and everything that does not fit the strategy should be sold. Last stated a year ago
16 Jul 2025
JD
Jamie Dimon — holds since 2025-07-16 — tap for who they are
Same subject: Many well-paid software engineers fail to appreciate or understand the CSS cascade. — tap to centre the map on it Many well-paid software engineers fail to appreciate or understand the CSS cascade. Last stated 2 months ago
17 Aug 2026
DR
Dave Rupert — holds since 2026-08-17 — tap for who they are
Same subject: Tailwind is a good way to build a site you're happy with, even without strong CSS skills of your own. — tap to centre the map on it Tailwind is a good way to build a site you're happy with, even without strong CSS skills of your own. Last stated 5 months ago
15 May 2026
JE
Julia Evans — holds since 2018-11-01 — tap for who they are
JE
Julia Evans — no longer holds since 2026-05-15 — tap for who they are
Same subject: A theme system's styles should be low-specificity rather than targeted directly at specific elements. — tap to centre the map on it A theme system's styles should be low-specificity rather than targeted directly at specific elements. Last stated 2 months ago
17 Aug 2026
DR
Dave Rupert — holds since 2026-08-17 — tap for who they are
Same subject: A first draft should not be graded good or bad; it is only the material that taste then gets to act on. — tap to centre the map on it A first draft should not be graded good or bad; it is only the material that taste then gets to act on. Last stated 2 months ago
6 Aug 2026
GS
George Saunders — holds since 2026-08-06 — tap for who they are
Same subject: A gift's perceived price is part of what it does, so a drink known to be cheap fails at its job however good it tastes. — tap to centre the map on it A gift's perceived price is part of what it does, so a drink known to be cheap fails at its job however good it tastes. Last stated 10 months ago
9 Dec 2025
RS
Rory Sutherland — holds since 2025-12-09 — tap for who they are
Same subject: A good book clears out stale assumptions and disturbs the old ideas a reader has let accumulate. — tap to centre the map on it A good book clears out stale assumptions and disturbs the old ideas a reader has let accumulate. Last stated 4 months ago
15 Jun 2026
AH
Ann Handley — holds since 2026-06-15 — tap for who they are