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Platforms often reduce churn by holding customers hostage rather than making them happy.
Drawn from what Alistair Croll said
What Alistair Croll actually said
- Alistair Croll Entrepreneur and writer; co-author of Lean Analytics
Like many of the companies Cory Doctorow indicts for Enshittification, platforms often reduce churn by holding customers hostage rather than making them happy.
Where this was said
↗Join me over thereacroll.substack.com
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Added to korrents 31 Oct 2026 · How quotes work · Something wrong? Tell us
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