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What Rahul Vohra thinks about benchmarks

@rahul-vohra · 24 positions · 0 changes of mind

Founder and chief executive of Superhuman, the email client; previously founder of Rapportive, which he sold to LinkedIn; a professional game designer before that.

Rahul Vohra did not write this page.

We collected these quotes from things they published elsewhere, and every quote links to where it was said. They have no account here and have not endorsed this site. Quotes are word for word; the short line under each one is our own restatement, not their wording. Their own site. Is this you? Claim it or ask us to remove it. Or tell us what is wrong here.

2 dated positions, 2025, in their own words. Our reading of what Rahul Vohra has said — not written or endorsed by them.

2 positions so far — this page is not yet offered to search engines.

  1. Our readingThe share of users who would be very disappointed to lose your product predicts success far better than net promoter score, and forty percent is the line.

    Their wordsWhat he found is that the companies that struggled to grow almost always had less than 40% very disappointed. Whereas the companies that grew the fastest almost always had more than 40% very disappointed. And this question, this metric is way more predictive of success than something for example like net promoter score.

    ↗Superhuman's secret to success | Rahul Vohra (CEO and founder)youtube.com 15th of 24 in this recording

  3. Our readingChanging how you run a survey invalidates every number you collected before it: you are starting a new baseline, not continuing the old one.

    Their wordsThe key thing is, and this applies to any survey methodology, if you're going to change the method of surveying, all of your old numbers are invalidated. So, it's just a new baseline going forwards.

    ↗Superhuman's secret to success | Rahul Vohra (CEO and founder)youtube.com 17th of 24 in this recording