Founder and chief executive of Superhuman, the email client; previously founder of Rapportive, which he sold to LinkedIn; a professional game designer before that.
Rahul Vohra did not write this page.
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Their wordsAnd the trick here is not to act too much on the feedback that the very disappointed people are giving you because they already love your product. Also, not to act at all really on the feedback that the not disappointed people are giving you because they're so far from loving your product that they are essentially a lost cause. but to focus on the segment of the somewhat disappointed people.
Their wordsbasically everything I thought would work out well, people use it less than I thought they did. And everything where I was like, I don't know, but let's build the thing. People love that.
Their wordswe've definitely found that there are whales to use the gaming terminology that one person is going to be responsible for inviting 25, 50, 100 people
Their wordsSo, this is a technique that I call the switch log. And it's born out of the observation that your calendar says what you thought you were going to do, but it's really only your trail of work that describes what you actually did.