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The share of users who would be very disappointed to lose your product predicts success far better than net promoter score, and forty percent is the line.

Drawn from what Rahul Vohra said

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What Rahul Vohra actually said

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  1. Rahul Vohra

    Founder and chief executive of Superhuman

    What he found is that the companies that struggled to grow almost always had less than 40% very disappointed. Whereas the companies that grew the fastest almost always had more than 40% very disappointed. And this question, this metric is way more predictive of success than something for example like net promoter score.

Added to korrents 23 Mar 2025 · How quotes work · Something wrong? Tell us

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