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← Hassling customers to prevent cancellations can harm a company's reputation
17 connected korrents · 16 moments from 9 Aug 2022 to 1 Oct 2026.
Everything filed under behavioural science
behavioural science
Everything filed under SaaS
SaaS
Everything filed under motivation
motivation
Everything filed under attitude change
attitude change
Everything filed under Anthropic
Anthropic
Everything filed under LLMs
LLMs Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Read this korrent: Hassling customers to prevent cancellations can harm a company's reputation Hassling customers to prevent cancellations can harm a company's reputation Last stated 4 years ago
9 Jan 2023
DH
David Heinemeier Hansson — holds since 2023-01-09 — tap for who they are
Same subject: A cancelling customer already survived an improbable gauntlet to buy, which makes churn an emotional emergency before it is ever a metric. — tap to centre the map on it A cancelling customer already survived an improbable gauntlet to buy, which makes churn an emotional emergency before it is ever a metric. Last stated 8 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: Every subscription business has a hard ceiling on its size: new customers per month divided by the cancellation rate. — tap to centre the map on it Every subscription business has a hard ceiling on its size: new customers per month divided by the cancellation rate. Last stated 8 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: Retention is what makes a consumer subscription business possible: without it the whole burden falls on getting a stranger to pay on day one. — tap to centre the map on it Retention is what makes a consumer subscription business possible: without it the whole burden falls on getting a stranger to pay on day one. Last stated 12 months ago
5 Oct 2025
AC
Albert Cheng — holds since 2025-10-05 — tap for who they are
Same subject: For streaming services, a large back catalog matters more for reducing subscriber churn than for boosting sign-up numbers. — tap to centre the map on it For streaming services, a large back catalog matters more for reducing subscriber churn than for boosting sign-up numbers. Last stated 2 weeks ago
15 Sept 2026
MS
M.G. Siegler — holds since 2026-09-15 — tap for who they are
Same subject: No software company reaches real scale with net revenue retention below one hundred percent, because cancellation simply wins. — tap to centre the map on it No software company reaches real scale with net revenue retention below one hundred percent, because cancellation simply wins. Last stated 8 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: Being certain a technology matters tells you almost nothing about where its value will end up being captured. — tap to centre the map on it Being certain a technology matters tells you almost nothing about where its value will end up being captured. Last stated yesterday
1 Oct 2026
ZM
Zvi Mowshowitz — holds since 2026-10-01 — tap for who they are
BE
Benedict Evans — holds since 2025-09-02 — tap for who they are
Same subject: A company that leaks private information faces far more reputational and legal danger than one that gives wrong answers. — tap to centre the map on it A company that leaks private information faces far more reputational and legal danger than one that gives wrong answers. Last stated 2 weeks ago
18 Sept 2026
HD
Horace Dediu — holds since 2026-09-18 — tap for who they are
Same subject: Treating recruiting like a sales funnel has been somewhat detrimental to companies. — tap to centre the map on it Treating recruiting like a sales funnel has been somewhat detrimental to companies. Last stated 2 months ago
9 Aug 2026
AW
Adam Ward — holds since 2026-08-09 — tap for who they are
Same subject: A belief system combining cosmic stakes, privileged knowledge, personal vocation and an imperative to act can license extraordinary behavior when it conflicts with ordinary constraints. — tap to centre the map on it A belief system combining cosmic stakes, privileged knowledge, personal vocation and an imperative to act can license extraordinary behavior when it conflicts with ordinary constraints. Last stated 2 weeks ago
17 Sept 2026
VR
Venkatesh Rao — holds since 2026-09-17 — tap for who they are
Same subject: A cancellation-reason drop-down measures list order rather than reasons: randomise the options and every one of them gets picked equally. — tap to centre the map on it A cancellation-reason drop-down measures list order rather than reasons: randomise the options and every one of them gets picked equally. Last stated 8 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: A decision cannot be judged by its outcome, because good decisions fail through no fault of the decider and bad ones succeed by luck. — tap to centre the map on it A decision cannot be judged by its outcome, because good decisions fail through no fault of the decider and bad ones succeed by luck. Last stated 4 years ago
9 Aug 2022
GK
Gary Klein — holds since 2022-08-09 — tap for who they are
Same subject: Blaming and shaming people only makes them defensive, dig in their heels, or tune out, rather than change their minds. — tap to centre the map on it Blaming and shaming people only makes them defensive, dig in their heels, or tune out, rather than change their minds. Last stated 4 months ago
9 Jun 2026
AG
Adam Grant — holds since 2026-06-09 — tap for who they are
Same subject: Decades of warnings about an AI apocalypse do not justify much concern today. — tap to centre the map on it Decades of warnings about an AI apocalypse do not justify much concern today. Last stated 3 weeks ago
12 Sept 2026
PF
Paul Ford — holds since 2026-09-12 — tap for who they are
Same subject: Deliberately shifting a culture is far harder now that everyone can personalise their media and skip past anything they dislike. — tap to centre the map on it Deliberately shifting a culture is far harder now that everyone can personalise their media and skip past anything they dislike. Last stated a year ago
1 Jul 2025
AE
Alice Evans — holds since 2025-07-01 — tap for who they are
Same subject: A drop in agency is the earliest sign of burnout, arriving before you consciously notice you are burning out. — tap to centre the map on it A drop in agency is the earliest sign of burnout, arriving before you consciously notice you are burning out. Last stated 3 years ago
10 Jan 2024
CH
Cate Hall — holds since 2024-01-10 — tap for who they are
Same subject: A founder who picks an idea because the market wants it will give up, because nobody can persist at something that was never important to them. — tap to centre the map on it A founder who picks an idea because the market wants it will give up, because nobody can persist at something that was never important to them. Last stated 2 years ago
19 Jun 2024
AS
Aravind Srinivas — holds since 2024-06-19 — tap for who they are
Same subject: A habit only survives difficulty if the person enjoys it, which makes enjoyment a better predictor of persistence than discipline. — tap to centre the map on it A habit only survives difficulty if the person enjoys it, which makes enjoyment a better predictor of persistence than discipline. Last stated 9 months ago
1 Jan 2026
JC
James Clear — holds since 2026-01-01 — tap for who they are
At the centre
Hassling customers to prevent cancellations can harm a company's reputation
Holds Read this korrent →
A cancelling customer already survived an improbable gauntlet to buy, which makes churn an emotional emergency before it is ever a metric.
Holds
Every subscription business has a hard ceiling on its size: new customers per month divided by the cancellation rate.
Holds
Retention is what makes a consumer subscription business possible: without it the whole burden falls on getting a stranger to pay on day one.
Holds
For streaming services, a large back catalog matters more for reducing subscriber churn than for boosting sign-up numbers.
Holds
No software company reaches real scale with net revenue retention below one hundred percent, because cancellation simply wins.
Holds
Being certain a technology matters tells you almost nothing about where its value will end up being captured.
Holds
A company that leaks private information faces far more reputational and legal danger than one that gives wrong answers.
Holds
Treating recruiting like a sales funnel has been somewhat detrimental to companies.
Holds
A belief system combining cosmic stakes, privileged knowledge, personal vocation and an imperative to act can license extraordinary behavior when it conflicts with ordinary constraints.
Holds
A cancellation-reason drop-down measures list order rather than reasons: randomise the options and every one of them gets picked equally.
Holds
A decision cannot be judged by its outcome, because good decisions fail through no fault of the decider and bad ones succeed by luck.
Holds
Blaming and shaming people only makes them defensive, dig in their heels, or tune out, rather than change their minds.
Holds
Decades of warnings about an AI apocalypse do not justify much concern today.
Holds
Deliberately shifting a culture is far harder now that everyone can personalise their media and skip past anything they dislike.
Holds
A drop in agency is the earliest sign of burnout, arriving before you consciously notice you are burning out.
Holds
A founder who picks an idea because the market wants it will give up, because nobody can persist at something that was never important to them.
Holds
A habit only survives difficulty if the person enjoys it, which makes enjoyment a better predictor of persistence than discipline.
Holds