Our readingWhat is a korrent?
Hassling customers to prevent cancellations can harm a company's reputation
Drawn from what David Heinemeier Hansson said
What David Heinemeier Hansson actually said
- David Heinemeier Hansson Creator of Ruby on Rails, CTO of 37signals
it's much harder to measure how much long-term business is lost by poisoning your reputation with the 99.9% of customers who had to jump hoops and dodge sleazeballs to get out of the subscription
Added to korrents 30 Sept 2026 · How quotes work · Something wrong? Tell us
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