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Retention is what makes a consumer subscription business possible: without it the whole burden falls on getting a stranger to pay on day one.

Drawn from what Albert Cheng said

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What Albert Cheng actually said

  1. Albert Cheng Head of growth at Chess.com
    Yeah, I mean user retention is gold for consumer subscription companies. If you don't retain your users, then a lot of the onus is on getting them to pay on like day one. That's super hard, right?

Added to korrents 7 Sept 2026 · How quotes work · Something wrong? Tell us

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