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For a daily-frequency product it is existing-user retention, not new-user retention, that compounds — and mature companies should put most of their energy there.

Drawn from what Albert Cheng said

energy
A private bookmark. Not a position, and never counted.

What Albert Cheng actually said

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  1. Albert Cheng

    Head of growth at Chess.com

    I think especially if you have a product that has daily frequency like that's actually the retention that matters the most is that like of your existing user base that has developed a habitual pattern how sticky is your product and it's that retention rate that really compounds and build that builds that daily habit.

Added to korrents 5 Oct 2025 · How quotes work · Something wrong? Tell us

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