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← Direct communication with customers matters more than small, incremental product tweaks.
17 connected korrents · 18 moments on record from 1 Nov 2018 to 14 Sept 2026.
Everything filed under design
design
Everything filed under product management
product management
Everything filed under simplicity
simplicity
Everything filed under taste
taste
Everything filed under innovation
innovation
Everything filed under CSS
CSS Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Read this korrent: Direct communication with customers matters more than small, incremental product tweaks. Direct communication with customers matters more than small, incremental product tweaks. Last stated 8 months ago
23 Jan 2026
AK
Arvid Kahl — holds since 2026-01-23 — tap for who they are
Same subject: Listening to customers is invaluable, but you should not build the thing they asked you for. — tap to centre the map on it Listening to customers is invaluable, but you should not build the thing they asked you for. Last stated 5 months ago
26 Apr 2026
ES
Evan Spiegel — holds since 2026-04-26 — tap for who they are
CP
Colin Percival — holds since 2025-09-01 — tap for who they are
Same subject: People respond to how a price or message is framed, not just its underlying value, so communication needs to meet them at their level. — tap to centre the map on it People respond to how a price or message is framed, not just its underlying value, so communication needs to meet them at their level. Last stated 2 weeks ago
5 Sept 2026
ZM
Zvi Mowshowitz — holds since 2026-09-05 — tap for who they are
Same subject: Every question about stalled growth reduces to whether the customer is actually getting the value you promised. — tap to centre the map on it Every question about stalled growth reduces to whether the customer is actually getting the value you promised. Last stated 8 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: You cannot get real feedback on a new consumer product before shipping the whole thing; feedback starts when somebody spends their own money on it. — tap to centre the map on it You cannot get real feedback on a new consumer product before shipping the whole thing; feedback starts when somebody spends their own money on it. Last stated 3 months ago
7 Jun 2026
TF
Tony Fadell — holds since 2026-06-07 — tap for who they are
Same subject: You have to talk to customers and share your ideas as early and as often as possible, even though you need not take their advice. — tap to centre the map on it You have to talk to customers and share your ideas as early and as often as possible, even though you need not take their advice. Last stated 5 months ago
26 Apr 2026
ES
Evan Spiegel — holds since 2026-04-26 — tap for who they are
Same subject: Technological progress does not deliver the most important technologies first; what people choose to work on decides what exists. — tap to centre the map on it Technological progress does not deliver the most important technologies first; what people choose to work on decides what exists. Last stated 3 years ago
2 Feb 2024
JT
Jacob Trefethen — holds since 2024-02-02 — tap for who they are
Same subject: Much of the wasted iteration in industrial process improvement comes from failing to recognize interactions between factors. — tap to centre the map on it Much of the wasted iteration in industrial process improvement comes from failing to recognize interactions between factors. Last stated 10 months ago
15 Nov 2025
EN
Elizabeth Van Nostrand — holds since 2025-11-15 — tap for who they are
Same subject: In a world where software can be created easily, designers matter more, not less, and they are going to be the leaders of the future. — tap to centre the map on it In a world where software can be created easily, designers matter more, not less, and they are going to be the leaders of the future. Last stated 11 months ago
16 Oct 2025
DF
Dylan Field — holds since 2025-10-16 — tap for who they are
Same subject: A group of businesses only works when every one of them feeds the others, and everything that does not fit the strategy should be sold. — tap to centre the map on it A group of businesses only works when every one of them feeds the others, and everything that does not fit the strategy should be sold. Last stated a year ago
16 Jul 2025
JD
Jamie Dimon — holds since 2025-07-16 — tap for who they are
Same subject: AI acceleration threatens 'less software': without the constraint of scarce hours, even 37signals will likely build too much. — tap to centre the map on it AI acceleration threatens 'less software': without the constraint of scarce hours, even 37signals will likely build too much. Last stated 2 months ago
26 Jul 2026
DH
David Heinemeier Hansson — holds since 2026-07-26 — tap for who they are
Same subject: An important decision needs one reason that on its own supports it; a collection of weak reasons means you have not yet found your reason. — tap to centre the map on it An important decision needs one reason that on its own supports it; a collection of weak reasons means you have not yet found your reason. Last stated a year ago
23 Mar 2025
RV
Rahul Vohra — holds since 2025-03-23 — tap for who they are
Same subject: Tailwind is a good way to build a site you're happy with, even without strong CSS skills of your own. — tap to centre the map on it Tailwind is a good way to build a site you're happy with, even without strong CSS skills of your own. Last stated 4 months ago
15 May 2026
JE
Julia Evans — holds since 2018-11-01 — tap for who they are
JE
Julia Evans — no longer holds since 2026-05-15 — tap for who they are
Same subject: Attribute behavior that depends on CSS layout size rather than an element's natural or declared size is a design trap web authors should avoid relying on. — tap to centre the map on it Attribute behavior that depends on CSS layout size rather than an element's natural or declared size is a design trap web authors should avoid relying on. Last stated a week ago
14 Sept 2026
TE
Terence Eden — holds since 2026-09-14 — tap for who they are
Same subject: Designers should find what the spec should be and build it in HTML and CSS themselves, not make a product manager's spec look pretty. — tap to centre the map on it Designers should find what the spec should be and build it in HTML and CSS themselves, not make a product manager's spec look pretty. Last stated 5 months ago
8 Apr 2026
DH
David Heinemeier Hansson — holds since 2026-04-08 — tap for who they are
Same subject: A first draft should not be graded good or bad; it is only the material that taste then gets to act on. — tap to centre the map on it A first draft should not be graded good or bad; it is only the material that taste then gets to act on. Last stated 2 months ago
6 Aug 2026
GS
George Saunders — holds since 2026-08-06 — tap for who they are
Same subject: A gift's perceived price is part of what it does, so a drink known to be cheap fails at its job however good it tastes. — tap to centre the map on it A gift's perceived price is part of what it does, so a drink known to be cheap fails at its job however good it tastes. Last stated 9 months ago
9 Dec 2025
RS
Rory Sutherland — holds since 2025-12-09 — tap for who they are
Same subject: A lot of people can match a framework for taste; almost nobody can create one, and creating one is the rare skill. — tap to centre the map on it A lot of people can match a framework for taste; almost nobody can create one, and creating one is the rare skill. Last stated 11 months ago
16 Oct 2025
DF
Dylan Field — holds since 2025-10-16 — tap for who they are
At the centre
Direct communication with customers matters more than small, incremental product tweaks.
Holds Read this korrent →
Listening to customers is invaluable, but you should not build the thing they asked you for.
Holds
People respond to how a price or message is framed, not just its underlying value, so communication needs to meet them at their level.
Holds
Every question about stalled growth reduces to whether the customer is actually getting the value you promised.
Holds
You cannot get real feedback on a new consumer product before shipping the whole thing; feedback starts when somebody spends their own money on it.
Holds
You have to talk to customers and share your ideas as early and as often as possible, even though you need not take their advice.
Holds
Technological progress does not deliver the most important technologies first; what people choose to work on decides what exists.
Holds
Much of the wasted iteration in industrial process improvement comes from failing to recognize interactions between factors.
Holds
In a world where software can be created easily, designers matter more, not less, and they are going to be the leaders of the future.
Holds
A group of businesses only works when every one of them feeds the others, and everything that does not fit the strategy should be sold.
Holds
AI acceleration threatens 'less software': without the constraint of scarce hours, even 37signals will likely build too much.
Holds
An important decision needs one reason that on its own supports it; a collection of weak reasons means you have not yet found your reason.
Holds
Tailwind is a good way to build a site you're happy with, even without strong CSS skills of your own.
No longer holds
Attribute behavior that depends on CSS layout size rather than an element's natural or declared size is a design trap web authors should avoid relying on.
Holds
Designers should find what the spec should be and build it in HTML and CSS themselves, not make a product manager's spec look pretty.
Holds
A first draft should not be graded good or bad; it is only the material that taste then gets to act on.
Holds
A gift's perceived price is part of what it does, so a drink known to be cheap fails at its job however good it tastes.
Holds
A lot of people can match a framework for taste; almost nobody can create one, and creating one is the rare skill.
Holds