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← Angry customers provide valuable feedback

13 connected korrents · 13 moments from 22 Feb 2018 to 15 Sept 2026.

Everything filed under design design Everything filed under simplicity simplicity Everything filed under product management product management Everything filed under management management Same subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subject Read this korrent: Angry customers provide valuable feedback Angry customers provide valuable feedback Last stated 4 years ago 22 Mar 2023 DH David Heinemeier Hansson — holds since 2023-03-22 — tap for who they are Same subject: An automated follow-up message can make a customer feel heard. — tap to centre the map on it An automated follow-up message canmake a customer feel heard. Last stated a year ago 11 Sept 2025 JE Jason Evanish — holds since 2025-09-11 — tap for who they are Same subject: When customers feel heard, they churn less and become advocates who help improve the product. — tap to centre the map on it When customers feel heard, theychurn less and become advocates whohelp improve the product. Last stated a year ago 29 Aug 2025 JE Jason Evanish — holds since 2025-08-29 — tap for who they are Same subject: The skills needed to make customers feel heard are different from the skills needed to understand what they actually need. — tap to centre the map on it The skills needed to make customersfeel heard are different from theskills needed to understand whatthey actually need. Last stated a year ago 29 Aug 2025 JE Jason Evanish — holds since 2025-08-29 — tap for who they are Same subject: Giving a vendor brutally honest feedback helps the vendor and the customer's own company more than polite praise given out of fear — tap to centre the map on it Giving a vendor brutally honestfeedback helps the vendor and thecustomer's own company more thanpolite praise given out of fear Last stated 10 months ago 21 Nov 2025 BG Brendan Gregg — holds since 2025-11-21 — tap for who they are Same subject: A blank chat box is lazy: it violates the first rule of a good user experience, that it is obvious what you can do. — tap to centre the map on it A blank chat box is lazy: itviolates the first rule of a gooduser experience, that it is obviouswhat you can do. Last stated a year ago 12 May 2025 JZ Julie Zhuo — holds since 2025-05-12 — tap for who they are Same subject: A board game conquers the world when chance and strategy are in balance in it. — tap to centre the map on it A board game conquers the world whenchance and strategy are in balancein it. Last stated 10 months ago 12 Dec 2025 IF Irving Finkel — holds since 2025-12-12 — tap for who they are Same subject: A browser works better as a single window than as multiple separate windows. — tap to centre the map on it A browser works better as a singlewindow than as multiple separatewindows. Last stated 2 weeks ago 15 Sept 2026 CC Chris Coyier — holds since 2026-09-15 — tap for who they are Same subject: A business is more likely to fail from taking on too much complexity than from lacking resources. — tap to centre the map on it A business is more likely to failfrom taking on too much complexitythan from lacking resources. Last stated 8 years ago 29 Sept 2018 TG Tren Griffin — holds since 2018-09-29 — tap for who they are Same subject: A business succeeds through a small number of highly effective distribution channels, not many mediocre ones. — tap to centre the map on it A business succeeds through a smallnumber of highly effectivedistribution channels, not manymediocre ones. Last stated 3 years ago 17 Feb 2024 AW Adam Wiggins — holds since 2024-02-17 — tap for who they are Same subject: A good prototype should express a single idea or test a single hypothesis. — tap to centre the map on it A good prototype should express asingle idea or test a singlehypothesis. Last stated 9 years ago 22 Feb 2018 BF Bennett Foddy — holds since 2018-02-22 — tap for who they are Same subject: A theme system's styles should be low-specificity rather than targeted directly at specific elements. — tap to centre the map on it A theme system's styles should below-specificity rather than targeteddirectly at specific elements. Last stated 2 months ago 17 Aug 2026 DR Dave Rupert — holds since 2026-08-17 — tap for who they are Same subject: Attribute behavior that depends on CSS layout size rather than an element's natural or declared size is a design trap web authors should avoid relying on. — tap to centre the map on it Attribute behavior that depends onCSS layout size rather than anelement's natural or declared sizeis a design trap web authors shouldavoid relying on. Last stated 3 weeks ago 14 Sept 2026 TE Terence Eden — holds since 2026-09-14 — tap for who they are Same subject: Intrinsic/utopian design is essentially responsive web design made smarter, with fewer edge cases — tap to centre the map on it Intrinsic/utopian design isessentially responsive web designmade smarter, with fewer edge cases Last stated a month ago 18 Aug 2026 JZ Jeffrey Zeldman — holds since 2026-08-18 — tap for who they are
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At the centre Angry customers provide valuable feedback Last stated 22 Mar 2023 · 4 years ago Holds David Heinemeier Hansson Read this korrent →