What Steve Krug thinks about documentation

@steve-krug · 15 positions · 0 changes of mind

Usability consultant and author of Don’t Make Me Think and Rocket Surgery Made Easy.

Everything they publish, on ppll ↗

Steve Krug did not write this page.

We collected these quotes from things they published elsewhere, and every quote links to where it was said. They have no account here and have not endorsed this site. Quotes are word for word; the short line under each one is our own restatement, not their wording. Their own site. Is this you? Claim it or ask us to remove it. Or tell us what is wrong here.

2 dated positions, c. 2000–2014, in their own words. Our reading of what Steve Krug has said — not written or endorsed by them.

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1. c. 2000–2014

   Our readingWhen a slight inconsistency makes something significantly clearer, choose clarity

   Their wordsIf you can make something significantly clearer by making it slightly inconsistent, choose in favor of clarity.

   ↗Don't Make Me Think, Revisited (New Riders, 2014, third edition)books.google.com All 15 from this book

3. c. 2000–2014

   Our readingNo one reads instructions until repeated attempts at muddling through have failed

   Their wordsThe main thing you need to know about instructions is that no one is going to read them — at least not until after repeated attempts at “muddling through” have failed.

   ↗Don't Make Me Think, Revisited (New Riders, 2014, third edition)books.google.com All 15 from this book