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What Albert Cheng thinks about SaaS

@albert-cheng · 26 positions · 0 changes of mind

Head of growth at Chess.com, previously growth and monetization lead at Grammarly and Duolingo and a product manager at Google.

Albert Cheng did not write this page.

We collected these quotes from things they published elsewhere, and every quote links to where it was said. They have no account here and have not endorsed this site. Quotes are word for word; the short line under each one is our own restatement, not their wording. Their own site. Is this you? Claim it or ask us to remove it. Or tell us what is wrong here.

2 dated positions, 2025, in their own words. Our reading of what Albert Cheng has said — not written or endorsed by them.

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  1. Our readingA freemium product's free tier should sample everything the paid product can do, because a limited free experience teaches users the product is limited.

    Their wordsand so I think this is interesting just modernization learning that especially if you work on a premium product try to have your free product be a reflection of like everything that your product can offer you. Obviously, to an extent, there's some costs involved with some of the paid features and things like that, but it generally will pay it for itself if you're able to put your best foot forward um and go do that.

    ↗Finding hidden growth opportunities in your product | Albert Cheng (Duolingo, Grammarly, Chess.com)youtube.com 7th of 26 in this recording

  3. Our readingRetention is what makes a consumer subscription business possible: without it the whole burden falls on getting a stranger to pay on day one.

    Their wordsYeah, I mean user retention is gold for consumer subscription companies. If you don't retain your users, then a lot of the onus is on getting them to pay on like day one. That's super hard, right?

    ↗Finding hidden growth opportunities in your product | Albert Cheng (Duolingo, Grammarly, Chess.com)youtube.com 9th of 26 in this recording