korrents

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Reverse trials work where a product accumulates lock-in, which is why they suit B2B tools and rarely beat an ordinary free trial in consumer products.

Drawn from what Albert Cheng said

investing
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investing Putting money into markets on purpose: what a portfolio is for, whether active management earns its cost, and what money is actually a means to.

Lock-in and switching costs

What Albert Cheng actually said

  1. Albert Cheng Head of growth at Chess.com
    I think if you have especially a B2B feature where you may have some lock in reverse trials can be super powerful. You just want to get people in there. You don't need to ask for their credit card because they're using your CRM or they're investing quite a lot of time in like building out, you know, material and content. And so by the time that window drops, you actually like feel, oh man, I probably should keep this and and start paying. I think for a lot of consumer products, it's a little bit harder for that to work. And so I've typically seen more just normal free trials be be the norm.

Added to korrents 7 Sept 2026 · How quotes work · Something wrong? Tell us

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