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← Live conversation communicates more customer context than written feedback can.
17 connected korrents · 16 moments from 17 Aug 2016 to 27 Sept 2026.
Everything filed under SaaS
SaaS
Everything filed under product management
product management
Everything filed under design
design
Everything filed under LLMs
LLMs
Everything filed under chat interfaces
chat interfaces Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Same subject Read this korrent: Live conversation communicates more customer context than written feedback can. Live conversation communicates more customer context than written feedback can. Last stated a year ago
11 Sept 2025
JE
Jason Evanish — holds since 2025-09-11 — tap for who they are
Same subject: Direct communication with customers matters more than small, incremental product tweaks. — tap to centre the map on it Direct communication with customers matters more than small, incremental product tweaks. Last stated 9 months ago
23 Jan 2026
AK
Arvid Kahl — holds since 2026-01-23 — tap for who they are
Same subject: Customer feedback that reads well on the surface can wreck a product once applied; it is very hard to say no to a good idea for the product's long-term good. — tap to centre the map on it Customer feedback that reads well on the surface can wreck a product once applied; it is very hard to say no to a good idea for the product's long-term good. Last stated 2 years ago
21 Feb 2025
TC
Thiago Costa — holds since 2025-02-21 — tap for who they are
Same subject: You have to talk to customers and share your ideas as early and as often as possible, even though you need not take their advice. — tap to centre the map on it You have to talk to customers and share your ideas as early and as often as possible, even though you need not take their advice. Last stated 6 months ago
26 Apr 2026
ES
Evan Spiegel — holds since 2026-04-26 — tap for who they are
Same subject: An automated follow-up message can make a customer feel heard. — tap to centre the map on it An automated follow-up message can make a customer feel heard. Last stated a year ago
11 Sept 2025
JE
Jason Evanish — holds since 2025-09-11 — tap for who they are
Same subject: Pure customer-centricity falls short: user feedback shows where the friction is but rarely what the underlying system should be. — tap to centre the map on it Pure customer-centricity falls short: user feedback shows where the friction is but rarely what the underlying system should be. Last stated 5 months ago
30 Apr 2026
RL
Ryo Lu — holds since 2026-04-30 — tap for who they are
Same subject: Listening to customers is invaluable, but you should not build the thing they asked you for. — tap to centre the map on it Listening to customers is invaluable, but you should not build the thing they asked you for. Last stated 6 months ago
26 Apr 2026
ES
Evan Spiegel — holds since 2026-04-26 — tap for who they are
CP
Colin Percival — holds since 2025-09-01 — tap for who they are
Same subject: Claude Opus 5.5 writes well, and writing and conversational quality are probably both quick to notice and genuinely important. — tap to centre the map on it Claude Opus 5.5 writes well, and writing and conversational quality are probably both quick to notice and genuinely important. Last stated 2 weeks ago
26 Sept 2026
ZM
Zvi Mowshowitz — holds since 2026-09-26 — tap for who they are
Same subject: Conversational interfaces get to the first seventy percent quickly and are bad at iteration; the future is chat married to traditional direct-manipulation controls. — tap to centre the map on it Conversational interfaces get to the first seventy percent quickly and are bad at iteration; the future is chat married to traditional direct-manipulation controls. Last stated a year ago
12 May 2025
JZ
Julie Zhuo — holds since 2025-05-12 — tap for who they are
Same subject: "Too expensive" is never the real reason a customer cancels, because they already decided the price was acceptable when they bought. — tap to centre the map on it "Too expensive" is never the real reason a customer cancels, because they already decided the price was acceptable when they bought. Last stated 9 months ago
25 Jan 2026
JC
Jason Cohen — holds since 2026-01-25 — tap for who they are
Same subject: A $100,000 enterprise deal needs an executive sponsor to sign off and allocate the budget. — tap to centre the map on it A $100,000 enterprise deal needs an executive sponsor to sign off and allocate the budget. Last stated 2 months ago
23 Aug 2026
JA
Jen Abel — holds since 2026-08-23 — tap for who they are
Same subject: A best-in-class product should be priced at the point where customers say it is starting to get expensive, not at the point where they would call it a bargain. — tap to centre the map on it A best-in-class product should be priced at the point where customers say it is starting to get expensive, not at the point where they would call it a bargain. Last stated 2 years ago
23 Mar 2025
RV
Rahul Vohra — holds since 2025-03-23 — tap for who they are
Same subject: AI is too critical to be delivered only as a centralized, hosted service. — tap to centre the map on it AI is too critical to be delivered only as a centralized, hosted service. Last stated 5 months ago
14 May 2026
SS
Salvatore Sanfilippo — holds since 2026-05-14 — tap for who they are
Same subject: Client-side image editing software like Photoshop and Lightroom will be obsolete by the end of the year. — tap to centre the map on it Client-side image editing software like Photoshop and Lightroom will be obsolete by the end of the year. Last stated 2 weeks ago
27 Sept 2026
DH
David Heinemeier Hansson — holds since 2026-09-27 — tap for who they are
Same subject: Decentralizing storage is not enough: software must be delivered as a package each user runs a private copy of, not as a service. — tap to centre the map on it Decentralizing storage is not enough: software must be delivered as a package each user runs a private copy of, not as a service. Last stated 10 years ago
17 Aug 2016
KV
Kenton Varda — holds since 2016-08-17 — tap for who they are
Same subject: A buyer willing to pay for a longer pilot is a strong signal. — tap to centre the map on it A buyer willing to pay for a longer pilot is a strong signal. Last stated 2 months ago
23 Aug 2026
JA
Jen Abel — holds since 2026-08-23 — tap for who they are
Same subject: Figma took five years to charge anyone and that was a mistake: ship something people can see the vision in, and get to market faster than we did. — tap to centre the map on it Figma took five years to charge anyone and that was a mistake: ship something people can see the vision in, and get to market faster than we did. Last stated 12 months ago
16 Oct 2025
DF
Dylan Field — holds since 2025-10-16 — tap for who they are
Same subject: Hiring is a cost for SaaS startups — tap to centre the map on it Hiring is a cost for SaaS startups Last stated 4 years ago
3 Mar 2023
DH
David Heinemeier Hansson — holds since 2023-03-03 — tap for who they are
At the centre
Live conversation communicates more customer context than written feedback can.
Holds Read this korrent →
Direct communication with customers matters more than small, incremental product tweaks.
Holds
Customer feedback that reads well on the surface can wreck a product once applied; it is very hard to say no to a good idea for the product's long-term good.
Holds
You have to talk to customers and share your ideas as early and as often as possible, even though you need not take their advice.
Holds
An automated follow-up message can make a customer feel heard.
Holds
Pure customer-centricity falls short: user feedback shows where the friction is but rarely what the underlying system should be.
Holds
Listening to customers is invaluable, but you should not build the thing they asked you for.
Holds
Claude Opus 5.5 writes well, and writing and conversational quality are probably both quick to notice and genuinely important.
Holds
Conversational interfaces get to the first seventy percent quickly and are bad at iteration; the future is chat married to traditional direct-manipulation controls.
Holds
"Too expensive" is never the real reason a customer cancels, because they already decided the price was acceptable when they bought.
Holds
A $100,000 enterprise deal needs an executive sponsor to sign off and allocate the budget.
Holds
A best-in-class product should be priced at the point where customers say it is starting to get expensive, not at the point where they would call it a bargain.
Holds
AI is too critical to be delivered only as a centralized, hosted service.
Holds
Client-side image editing software like Photoshop and Lightroom will be obsolete by the end of the year.
Holds
Decentralizing storage is not enough: software must be delivered as a package each user runs a private copy of, not as a service.
Holds
A buyer willing to pay for a longer pilot is a strong signal.
Holds
Figma took five years to charge anyone and that was a mistake: ship something people can see the vision in, and get to market faster than we did.
Holds
Hiring is a cost for SaaS startups
Holds