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Customer feedback that reads well on the surface can wreck a product once applied; it is very hard to say no to a good idea for the product's long-term good.

Drawn from what Thiago Costa said

What Thiago Costa actually said

  1. Thiago Costa Designer and co-founder of Fey
    even like when we get feedback from customers the feedback on a surface is really good like when you read it like that makes a lot of sense and then you start applying this to your product and it just it just crumbles everything it makes no sense within the context of how the product works right now it's very easy to fall into the Trap of feedback and good ideas uh and it's very hard for you to say no to a good idea for the betterment of the product long term

    Watch from 13:18 plays here

    ↗Thiago Costa - Cultivating taste as a designeryoutube.com

    21 Feb 2025 · video · 58m · spoken · machine transcript

    All 26 korrents from this recordingthis one is 5th

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