Nesrine Changuel
Author of Product Delight and coach to founders and CPOs, based in Paris; earlier a product manager on Skype, Spotify, Google Chrome and Google Meet, where she was product lead for delight.
Nesrine Changuel did not write this page.
We collected these quotes from things they published elsewhere, and every quote links to where it was said. They have no account here and have not endorsed this site. Quotes are word for word; the short line under each one is our own restatement, not their wording. Their own site. Is this you? Claim it or ask us to remove it. Or tell us what is wrong here.
Filter All topics · Newest first
-
Their wordsThe features that build loyalty sit in the top right: useful enough to matter and warm enough to remember. That’s deep delight.
↗“Delight is too subjective to measure” is the excuse companies hide behindnesrinechanguel.substack.com 1st of 3 in this piece
-
Their wordsBut if delight is really about whether someone feels good while getting real value, it’s not soft at all. It’s a specific, describable property of an experience, and specific things can be tracked.
↗“Delight is too subjective to measure” is the excuse companies hide behindnesrinechanguel.substack.com 2nd of 3 in this piece
-
Their wordsBut NPS mostly tells you a number moved, not why. And CSAT measures the absence of frustration more than the presence of joy. Being “satisfied” with something is the emotional equivalent of calling a meal edible. Nobody raves about edible.
↗“Delight is too subjective to measure” is the excuse companies hide behindnesrinechanguel.substack.com 3rd of 3 in this piece
- 6 months earlier
-
Our reading
Performance and execution are essential, but emotional connection is what differentiates a product.
Their wordsAcross all these experiences, one thing became clear to me: performance, speed, and execution are essential, but they are not what truly differentiates a product. What makes a product stand out is its ability to connect with users on an emotional level.
↗How Indy Turned Product Delight into a Company-Wide Experiencenesrinechanguel.substack.com 1st of 2 in this piece
-
Their wordsAnd that doesn’t happen by chance. Delight is not a random outcome, it’s an intentional design choice.
↗How Indy Turned Product Delight into a Company-Wide Experiencenesrinechanguel.substack.com 2nd of 2 in this piece
- 2 weeks earlier
-
Our reading
Benchmarking against competitors all but ensures you never build anything truly remarkable.
Their wordsMost product teams benchmark against the competition. They open a competitor’s app, make a list of features they’re missing, and go to work closing gaps. It is a perfectly logical way to operate. It is also, almost by definition, a way of ensuring you never build anything truly remarkable.
↗Humanization: The Delighter That Makes Your Product Feel Alivenesrinechanguel.substack.com