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What Jakob Nielsen thinks about chat interfaces

@jakob-nielsen · 19 positions · 0 changes of mind

Usability pioneer; co-founder of Nielsen Norman Group and founder of UX Tigers; author of the ten usability heuristics and of Jakob's Law.

Everything they publish, on ppll ↗

Jakob Nielsen did not write this page.

We collected these quotes from things they published elsewhere, and every quote links to where it was said. They have no account here and have not endorsed this site. Quotes are word for word; the short line under each one is our own restatement, not their wording. Their own site. Is this you? Claim it or ask us to remove it. Or tell us what is wrong here.

4 dated positions, 2023, in their own words. Our reading of what Jakob Nielsen has said — not written or endorsed by them.

4 positions so far — this page is not yet offered to search engines.

  1. Our readingHalf the population in rich countries is not articulate enough in writing to use prompt-driven AI well.

    Their wordsFor sure, half the population is insufficiently articulate in writing to use ChatGPT well.

    ↗The Articulation Barrier: Prompt-Driven AI UX Hurts Usabilityjakobnielsenphd.substack.com

    OpenAI

    Interesting
  2. 4 days earlier

  3. Our readingToday's chat-based AI tools have deep-rooted usability problems and are not the interfaces we will be using in a few years; prompt engineering is a symptom, not a career.

    Their wordsI doubt that the current set of generative AI tools, like ChatGPT, Bard, etc., are representative of the UIs we’ll be using in a few years because they have deep-rooted usability problems.

    ↗AI Is First New UI Paradigm in 60 Yearsjakobnielsenphd.substack.com

    OpenAIdesign

    Interesting

  5. Our readingAI is the first new user-interface paradigm in sixty years: intent-based outcome specification, where the user says what outcome they want rather than how to get it.

    Their wordsThe third UI paradigm, represented by current generative AI, is intent-based outcome specification. The user tells the computer the desired result but does not specify how this outcome should be accomplished, such as the steps to be executed. Compared to traditional command-based interaction design, this completely reverses the locus of control.

    ↗AI Is First New UI Paradigm in 60 Yearsjakobnielsenphd.substack.com

    design

    Interesting

  7. Our readingThe graphical user interface will survive AI in a less dominant role: future AI systems will have hybrid interfaces that combine intent and command.

    Their wordsThus, the 2nd UI paradigm will survive, albeit in a less dominant role. Future AI systems will likely have a hybrid user interface that combines elements of both intent-based and command-based interfaces while still retaining many GUI elements.

    ↗AI Is First New UI Paradigm in 60 Yearsjakobnielsenphd.substack.com

    design

    Interesting