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What gets called human error is design error: technology-centred design makes people do what machines are good at and then blames them.

Drawn from what Don Norman said

design How things should be made and judged: what makes a design good, who should do the designing, and what an interface is for.

designunder our current: The user is not you: design for what they need, and study them to improve what exists What makes a design good?under our view: Good design solves the right problem for real people, and whether it did can be told

A private bookmark. Not a position, and never counted.

What Don Norman actually said

Word for word, with the source under each one. They did not write this page.

  1. Don Norman

    Cognitive scientist and designer

    Human error is blamed for over 90 percent of industrial and automobile accidents. It is the leading cause of aviation accidents, and medical error is reported to be the third-largest cause of death in the entire United States. Horrifying? Yes, but why do we label it “human error”? It is design error.

Added to korrents 26 Jul 2019 · How quotes work · Something wrong? Tell us

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