Our readingWhat is a korrent?
What gets called human error is design error: technology-centred design makes people do what machines are good at and then blames them.
Drawn from what Don Norman said
What these subjects mean
design How things should be made and judged: what makes a design good, who should do the designing, and what an interface is for.
aviation Flying and the machines that do it: propulsion, airlines, runways, and what happened to Boeing.
Mental modelsDesign is how it works, You are not the user
In the views ondesignunder our view: The user is not you: design for what they need, and study them to improve what exists On the topicWhat makes a design good?under our view: Good design solves the right problem for real people, and whether it did can be told On the topicWhich mental models should a designer think with?under our view: You are not the user: watch real people meet the real thing