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The large share of industrial accidents attributed to human error does not mean so many people are incompetent
Drawn from what Don Norman said
What Don Norman actually said
- Don Norman Cognitive scientist and designer
Most industrial accidents are caused by human error: estimates range between 75 and 95 percent. How is it that so many people are so incompetent? Answer: They aren't.
Where this was said
↗The Design of Everyday Things (Basic Books, 2013, revised and expanded edition)books.google.com
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