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Pure customer-centricity falls short: user feedback shows where the friction is but rarely what the underlying system should be.
Drawn from what Ryo Lu said
What Ryo Lu actually said
- Ryo Lu Head of design at Cursor from 2025 to August 2026
this is also why pure customer-centricity falls short. user feedback tells you where friction is. it rarely tells you what the underlying system should be.
Added to korrents 11 Oct 2026 · How quotes work · Something wrong? Tell us
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