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← Most cancellation happens in a customer's first days, so small…

11 connected korrents · 9 moments from 17 Aug 2016 to 27 Sept 2026.

Everything filed under SaaS SaaS Same subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subjectSame subject Read this korrent: Most cancellation happens in a customer's first days, so small onboarding changes have effects that later changes never have. Most cancellation happens in a customer'sfirst days, so small onboarding changeshave effects that later changes neverhave. Last stated 9 months ago 25 Jan 2026 JC Jason Cohen — holds since 2026-01-25 — tap for who they are Same subject: Cancellations always overtake marketing, because cancellations grow automatically with the company while marketing grows only as fast as you can improve it. — tap to centre the map on it Cancellations always overtakemarketing, because cancellationsgrow automatically with the companywhile marketing grows only as fastas you can improve it. Last stated 9 months ago 25 Jan 2026 JC Jason Cohen — holds since 2026-01-25 — tap for who they are Same subject: Onboarding probably matters much more now than it did before. — tap to centre the map on it Onboarding probably matters muchmore now than it did before. Last stated a month ago 10 Sept 2026 NY Nan Yu — holds since 2026-09-10 — tap for who they are Same subject: "Too expensive" is never the real reason a customer cancels, because they already decided the price was acceptable when they bought. — tap to centre the map on it "Too expensive" is never the realreason a customer cancels, becausethey already decided the price wasacceptable when they bought. Last stated 9 months ago 25 Jan 2026 JC Jason Cohen — holds since 2026-01-25 — tap for who they are Same subject: A $100,000 enterprise deal needs an executive sponsor to sign off and allocate the budget. — tap to centre the map on it A $100,000 enterprise deal needs anexecutive sponsor to sign off andallocate the budget. Last stated 2 months ago 23 Aug 2026 JA Jen Abel — holds since 2026-08-23 — tap for who they are Same subject: A best-in-class product should be priced at the point where customers say it is starting to get expensive, not at the point where they would call it a bargain. — tap to centre the map on it A best-in-class product should bepriced at the point where customerssay it is starting to get expensive,not at the point where they wouldcall it a bargain. Last stated 2 years ago 23 Mar 2025 RV Rahul Vohra — holds since 2025-03-23 — tap for who they are Same subject: AI is too critical to be delivered only as a centralized, hosted service. — tap to centre the map on it AI is too critical to be deliveredonly as a centralized, hostedservice. Last stated 5 months ago 14 May 2026 SS Salvatore Sanfilippo — holds since 2026-05-14 — tap for who they are Same subject: Client-side image editing software like Photoshop and Lightroom will be obsolete by the end of the year. — tap to centre the map on it Client-side image editing softwarelike Photoshop and Lightroom will beobsolete by the end of the year. Last stated 4 weeks ago 27 Sept 2026 DH David Heinemeier Hansson — holds since 2026-09-27 — tap for who they are Same subject: Decentralizing storage is not enough: software must be delivered as a package each user runs a private copy of, not as a service. — tap to centre the map on it Decentralizing storage is notenough: software must be deliveredas a package each user runs aprivate copy of, not as a service. Last stated 10 years ago 17 Aug 2016 KV Kenton Varda — holds since 2016-08-17 — tap for who they are Same subject: A buyer willing to pay for a longer pilot is a strong signal. — tap to centre the map on it A buyer willing to pay for a longerpilot is a strong signal. Last stated 2 months ago 23 Aug 2026 JA Jen Abel — holds since 2026-08-23 — tap for who they are Same subject: Figma took five years to charge anyone and that was a mistake: ship something people can see the vision in, and get to market faster than we did. — tap to centre the map on it Figma took five years to chargeanyone and that was a mistake: shipsomething people can see the visionin, and get to market faster than wedid. Last stated a year ago 16 Oct 2025 DF Dylan Field — holds since 2025-10-16 — tap for who they are Same subject: Hiring is a cost for SaaS startups — tap to centre the map on it Hiring is a cost for SaaS startups Last stated 4 years ago 3 Mar 2023 DH David Heinemeier Hansson — holds since 2023-03-03 — tap for who they are
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At the centre Most cancellation happens in a customer's first days, so small onboarding changes have effects that later changes never have. Last stated 25 Jan 2026 · 9 months ago Holds Jason Cohen Read this korrent →