Our readingWhat is a korrent?
Blaming a person for an error without fixing its root cause means the same error is likely to be repeated by someone else
Drawn from what Don Norman said
What these subjects mean
management Running the place: an executive's calendar, dissent, severance, and what a manager is actually for.
software quality Whether a program is any good and how anyone would know: tests, review, debt, and what a suite cannot cover.