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Every claim below was made in this piece, quoted word for word and numbered in the order the piece makes them, so you can read it there rather than take our word for it. The sentence above each quote is our reading of the claim, not their wording. Each quote was checked against a stored copy of the page at build time; where the two differ, the quote is the fact.
Our reading
Mental modelMargin of safety
Their wordsThe upside of any given project is usually a single-digit profit margin. But the downside is “whatever your company is worth”
Our reading
Mental modelIncentives
Their wordsIn many cases, the person specifying a new system won’t capture the upside from actually using it - they’ll be under a sort of reverse moral hazard, where the benefits accrue to the rest of the project team, but the risks will accrue only to them.
Their wordsA new or innovative system that involves changes to the process thus incurs a significant risk penalty that would likely exceed the expected benefits of the innovation.
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