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The forward-deployed engineer inverts the old sales-engineer model: their first job is the customer's success, not supporting the reps.

Drawn from what Jason Lemkin said

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What Jason Lemkin actually said

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  1. Jason Lemkin

    Founder and CEO of SaaStr

    This is inverted. The FDE's number one job is to make the customer a success.

    Where this was said

    Watch from 1:06:36 plays here

    ↗We replaced our sales team with 20 AI agents—here's what happened next | Jason Lemkin (SaaStr)youtube.com

    video · 1h 42m · spoken · machine transcript

    All 24 korrents from this recordingthis one is 18th

Added to korrents 1 Jan 2026 · How quotes work · Something wrong? Tell us

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