Our readingWhat is a korrent?
Human-centred design starts by solving the root issue rather than the problem as presented, which is usually the symptom.
Drawn from what Don Norman said
Subjectdesign
What this subject means
design How things should be made and judged: what makes a design good, who should do the designing, and what an interface is for.
On the topicWho should design software, and how?under our view: Design for users without taking their orders, and remember that you are not the user