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Doing PR before you have evidence customers want the thing is risky, because the publicity creates a sunk cost that makes the team see a failing product through.

Drawn from what Albert Cheng said

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What Albert Cheng actually said

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  1. Albert Cheng

    Head of growth at Chess.com

    And the third one is like we did a lot of actually PR uh prior to the service going out just to get the word out. Um and you know PR has has its time and place. Uh but I think doing it before you have validation that customers definitely want the thing is quite risky. It can lead to a lot of sunk cost uh once you get it out because you're you're just you know you need to see it through.

Added to korrents 5 Oct 2025 · How quotes work · Something wrong? Tell us

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