Our readingWhat is a korrent?
Assuming stupidity rather than malice changes the response: empathy and clarity instead of defensiveness.
Drawn from what Shane Parrish said
Subjectempathy
What this subject means
empathy Feeling what others feel: whether it makes better makers, leaders and people, or is a poor guide that should give way to compassion.
Mental modelHanlon's razor
On the topicWhich mental models help you think better?under our view: Malice is rarer than it looks: carelessness and neglect usually explain more (Hanlon's razor)