What Ken Norton thinks about empathy
Executive coach for product leaders. Previously a partner at GV (Google Ventures) and a product manager at Google. Writes at Bring the Donuts, including a standing essential-reading list for product managers.
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Only Ken Norton on empathy. See everyone on empathy
2 dated positions, 2016, in their own words. Our reading of what Ken Norton has said — not written or endorsed by them.
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Their wordsMost of the other traits on my list – such as kindness, fairness, or being a good friend – all stem from empathy.
↗Empathy and Product Managementbringthedonuts.com 1st of 2 in this piece
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Their wordsBut empathy is also essential to leading a team, especially for PMs who tend to have responsibility without authority and must earn the respect and support of others.
↗Empathy and Product Managementbringthedonuts.com 2nd of 2 in this piece