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Empathy and Product Management

Ken Norton · 31 Jan 2016

The piece opens with

Kindness, fairness and being a good friend all stem from empathy.

Their wordsMost of the other traits on my list – such as kindness, fairness, or being a good friend – all stem from empathy.

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Ken Norton did not write this page.

Every claim below was made in this piece, quoted word for word and numbered in the order the piece makes them, so you can read it there rather than take our word for it. The sentence above each quote is our reading of the claim, not their wording. Each quote was checked against a stored copy of the page at build time; where the two differ, the quote is the fact.

  1. Our reading

    Kindness, fairness and being a good friend all stem from empathy.

    Their wordsMost of the other traits on my list – such as kindness, fairness, or being a good friend – all stem from empathy.

  2. Our reading

    Empathy is essential to leading a team, especially for product managers, who have responsibility without authority.

    Their wordsBut empathy is also essential to leading a team, especially for PMs who tend to have responsibility without authority and must earn the respect and support of others.

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