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Every claim below was made in this piece, quoted word for word and numbered in the order the piece makes them, so you can read it there rather than take our word for it. The sentence above each quote is our reading of the claim, not their wording. Each quote was checked against a stored copy of the page at build time; where the two differ, the quote is the fact.
Their wordsIn the language of my domain, using counterfactuals in the process of explanation and prevention is an anti-pattern, and I'll explain why.
Our reading
People's actions are driven by local rationality based on their specific context and goals.
Their wordsPeople do what makes sense to them, given their focus, their goals, and what they perceive to be their environment. This is known as the local rationality principle, and it is required in order to tease out second stories, which in turn is required for learning from failure.
Their wordsNo decision maker has omniscience about results, so the severity of the outcome cannot be seen to be proportional to the quality of thought that went into the decisions or actions that led up to the result.
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