korrents

← People and their mental models

Amelia Wattenberger's mental models

3 claims Amelia Wattenberger made fit 2 mental models. Most often: Affordances and signifiers, Design is how it works. Everything they said here.

Models they name

Their own words name the idea.

Affordances and signifiers

An interface should show what can be done and where, and give people a model of how it works.

Used by 11 others

Chatbots are a terrible interface for large language models, because a text box has no affordances.

  1. Amelia Wattenberger by Designer and engineer; formerly principal research… Hopefully I've convinced you that chatbots are a terrible interface for LLMs. Or, at the very least, that we can add controls, information, and affordances to our chatbot interfaces to make them more usable. Why Chatbots Are Not the Futurewattenberger.com · by 1 May 2023
    Their wordsHopefully I've convinced you that chatbots are a terrible interface for LLMs. Or, at the very least, that we can add controls, information, and affordances to our chatbot interfaces to make them more usable.

    ↗Why Chatbots Are Not the Futurewattenberger.com

    by 1 May 2023

Good tools make it clear how they should be used and how they should not; a chat box looks the same as a search box, a login form and a credit card field.

  1. Amelia Wattenberger by Designer and engineer; formerly principal research… Good tools make it clear how they should be used. And more importantly, how they should not be used. Why Chatbots Are Not the Futurewattenberger.com · by 1 May 2023
    Their wordsGood tools make it clear how they should be used. And more importantly, how they should not be used.

    ↗Why Chatbots Are Not the Futurewattenberger.com

    by 1 May 2023

Models we see in what they say

Our reading: their claim applies the idea without naming it. The claim is theirs; filing it here is ours.

Design is how it works

Judge a design by what it does for the person using it, not only by how it looks.

Used by 26 others

Good tools let the user choose when to switch between implementing and evaluating; a chatbot forces the switch every few seconds and kills flow.

  1. Amelia Wattenberger by Designer and engineer; formerly principal research… Good tools let the user choose when to switch between implementation and evaluation. When I work with a chatbot, I'm forced to frequently switch between the two modes. Why Chatbots Are Not the Futurewattenberger.com · by 1 May 2023
    Their wordsGood tools let the user choose when to switch between implementation and evaluation. When I work with a chatbot, I'm forced to frequently switch between the two modes.

    ↗Why Chatbots Are Not the Futurewattenberger.com

    by 1 May 2023