Connecting a conversational LLM to systems that have real-world consequences is likely to cause real harm, because the model is trained on human text and will behave as unpredictably as humans do.

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• Chatbots are a terrible interface for large language models, because a text box has no affordances. AWAmelia Wattenbergerby 1 May 2023LLMschat interfaces
• A blank chat box is lazy: it violates the first rule of a good user experience, that it is obvious what you can do. JZJulie Zhuo12 May 2025chat interfaces
• A business, not its AI vendor, bears legal responsibility when an integrated AI tool causes harm to a customer. AKArvid Kahl20 Mar 2026chat interfaces
• A tool for browsing personal notes and data works better with a conversational interface than a traditional file browser. HRHarper Reed11 Mar 2026chat interfaces
• Adding advertising into AI chatbot products carries a high risk of backfiring with users. MSM.G. Siegler16 Sept 2026chat interfaces

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