What Phyl Terry thinks about empathy
Author of Never Search Alone and founder and CEO of Collaborative Gain, which runs councils for senior product leaders and GMs; earlier CEO of the product consultancy Creative Good and on the founding team of the first company Amazon acquired.
Phyl Terry did not write this page.
We collected these quotes from things they published elsewhere, and every quote links to where it was said. They have no account here and have not endorsed this site. Quotes are word for word; the short line under each one is our own restatement, not their wording. Their own site. Is this you? Claim it or ask us to remove it. Or tell us what is wrong here.
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1 dated position, 2026, in their own words. Our reading of what Phyl Terry has said — not written or endorsed by them.
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Their wordsLook, I have a lot of empathy for Netflix leadership. It is emotionally hard to change a strategy that has made you successful. They've known about the problem. But recognizing a problem and doing something about it are two different things.
↗Rolling Across My Desk - Oct 21, 2026createsend.com 2nd of 3 in this piece