What John Allspaw thinks about empathy
Engineering leader and writer on web operations and resilience engineering; formerly SVP of Technical Operations at Etsy and co-author of Web Operations.
John Allspaw did not write this page.
We collected these quotes from things they published elsewhere, and every quote links to where it was said. They have no account here and have not endorsed this site. Quotes are word for word; the short line under each one is our own restatement, not their wording. Their own site. Is this you? Claim it or ask us to remove it. Or tell us what is wrong here.
1 dated position, 2012, in their own words. Our reading of what John Allspaw has said — not written or endorsed by them.
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Their wordsBeing empathetic in this sense means having the ability to view the project from another person's perspective and to take that into consideration into your own work.